First encountered TrustRadius as a reviewer, now use it for all buying decisions
May 15, 2018

First encountered TrustRadius as a reviewer, now use it for all buying decisions

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TrustRadius for Buyers

Over the past few years, I've gained a good deal of experience using a wide range of business technology, and I first encountered TrustRadius as a reviewer. I was able to give feedback from first-hand experience, and therefore knew of the high standards TrustRadius has when vetting reviews. As a result, as a buyer, I come back to TrustRadius to get a second opinion when deciding to migrate to new software, and to read more about the challenges others have experienced with implementation. Most recently, I relied on TrustRadius reviews when I was ambivalent about the need to switch to a new email marketing platform.
  • To understand my options (i.e. build my short list or long list)
  • To compare products
  • To confirm my decision
  • To see what other users think of the product I am currently using
What is most helpful to me is hearing users' first-hand experiences with the challenges associated with implementation. Although I have a good deal of experience using some of the software I have researched, the reviewers' new perspectives about the practical implications of using new software is a lot more valuable to me than insights regarding usability.
Since I have often used the software that I am researching, the reviews that focus on how user-friendly the software is aren't as helpful. The ones that describe in detail the way in which software can be rolled out to the entire organization are most helpful. These provide details of trouble I may have with implementation. Also, I have looked at reviews in order to confirm problems I am having with software I currently use.
  • Experienced reviewers
  • Review questions require detailed observations
  • Reviews are thoroughly read before approval
  • Some products have far less reviews than others
  • Some of the review questions could be more tailored to fit the product
Mostly just information found on various sites via Google.
G2 Crowd and GetApp also have a lot of user reviews -- sometimes a good deal more -- but neither of those sites contain reviews with as much detail. Most other review sites do not have a very high standard for reviewers. [What stood out to me about was the] Quality of reviews, level of detail, specificity of review questions, experience level of reviewers, and a more thorough, hands-on review process.
TrustRadius is a great resource for anyone looking to buy new software or to migrate to another product, regardless of experience level. The reviews that focus on practical implications rather than just usability are often the most insightful. I would definitely recommend this to not only buyers, but any decision-makers within the organization.