Create your Circle of Trust with TrustRadius
Updated January 08, 2019
Create your Circle of Trust with TrustRadius
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TrustRadius for Vendors
- Review Acceleration Program
- TrustQuotes Library
- TrustQuotes for Web
Marketing and Product Management use the portal extensively to mine quotes, references, and pipeline (new customer views).
- Easy to navigate
- Like the fact that each review is vetted for accuracy, spam etc.
- Browser Support!!! Does not work on Chrome
- UI looks like it needs a refresh
- Increase brand awareness
- Manage brand reputation
- Scale customer proof through reviews
- Identify candidates for case studies & advocacy
- Reduce or supplement reference requests
- Increase landing page conversion
- Create sales enablement content
- Improve sales efficiency
- Gather product insights
- Identify & address customer issues
The products that I manage have had a lukewarm response (ie, we gathered fewer reviews then we originally planned but it is slowly improving). However, the feedback has been useful to understand the pain points and re-engage to ensure customer success.
Capterra
Customer feedback, references:
I had an annual goal to ensure we could line up Customer References who can talk to Analysts and talk at the TIBCO Now conference. 2 years back we were sort scrambling to get references that were willing to talk. TrustRadius has been very valuable in that regard.
I had an annual goal to ensure we could line up Customer References who can talk to Analysts and talk at the TIBCO Now conference. 2 years back we were sort scrambling to get references that were willing to talk. TrustRadius has been very valuable in that regard.
Since the reviews are detailed, it is helpful to navigate the specific pain points. In a few cases the review indicated the Customer was not up to date with the Product Enhancement and gave PMs/Account Teams the opportunity to re-engage with the customer
TrustRadius for Vendors Support
| Pros | Cons |
|---|---|
None | None |
Yes - No. Chrome browser login in still buggy
The setup of the product page with emphasis on what I wanted customers to rate was done well. It was nice to know a person was spending the time to listen to what I had to say as against to me duplicating the product page
Using TrustRadius for Vendors
10 - Product Management and Marketing
5 - does not require any specialized skills
- Customer Feedback
- References
- relative measure/competitive assessment
- Marketing the product usage and ratings from real customers
- More references than marketing can process
- feedback directly feeding into product roadmap
- Win/Loss
- Customers reviewing interaction with Sales/Support teams
- Idea portal
Evaluating TrustRadius for Vendors and Competitors
- Price
- Product Features
- Product Usability
- Positive Sales Experience with the Vendor
- Third-party Reviews
The big differentiating factor was the detailed feedback that we get to hear first hand
No different at this point
TrustRadius for Vendors Implementation
Change management was minimal
- Was implemented by another team but was told it was pretty simple
Using TrustRadius for Vendors
| Pros | Cons |
|---|---|
Like to use Technical support not required Well integrated Quick to learn Convenient Feel confident using Familiar | Inconsistent |
- Product Page setup
- Ability to respond to customer reviews
- easy to integrate ...i.e. TIBCO integrated the review portal with the support portal
- Will be nice to have a dashboard for analytics such as how many customers clicked on the survey link, how long did they spend on the site..Will help improve the way surveys get setup
- There is no way to gauge how successful the campaigns are without talking to someone at TrustRadius
Integrating TrustRadius for Vendors
- Support
- Salesforce
Was pretty sttraighford
- API (e.g. SOAP or REST)
- Javascript widgets
- ETL tools
was hassle free
Relationship with TrustRadius
Was not involved in the negotiation process
No at the moment
It was nothing short of exceptional. They were very committed and willing to help drive traffic, come up innovative ideas to incentivize and target more customers