Twilio is Tops
November 25, 2021

Twilio is Tops

Michael Guerrieo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Flex

Overall Satisfaction with Twilio

We use Twilio as part of our email campaigns with sendgrid. If a recipient from one of our emails engages with our email (open or click depending on the campaign) we initiate an SMS follow-up message. We can take some of the custom data points we use in the email campaign like name, company name, city, state, etc, and use [them] in the SMS message.
  • SMS text messaging
  • incorporate multiple channels into a marketing campaign
  • Broaden customer engagement
  • Better dashboard/reporting
  • Incorporate more channels like social media, direct mail, etc
  • Pricing is fair but I'm seeing alternatives pop up at competitive prices
  • Extend our engagements
  • Allow us to better use our current marketing channels
  • Expand our marketing reach
  • ROI
  • Increased engagements
  • Lowered our advertising spend - spend more money on current leads

Do you think Twilio delivers good value for the price?


Are you happy with Twilio's feature set?


Did Twilio live up to sales and marketing promises?


Did implementation of Twilio go as expected?


Would you buy Twilio again?


Twilio is best when it is incorporated with email campaigns. Sending emails and seeing the user engagements to then incorporate SMS text messages has increased our campaign performance. Some planning and coding [are] required but a marketing generalist should be able to work with it.