UKG Pro is like dating a complicated, Type A whom you'll never be at the same level of effectiveness as.
December 15, 2021
UKG Pro is like dating a complicated, Type A whom you'll never be at the same level of effectiveness as.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro
We are a global organization, based mostly in Africa. Prior to purchasing UKG Pro, we were using endless spreadsheets for tracking employee information. We also used cloud-based storage (Box) to house everything. We used an outdated time and attendance system, as well as manually extracting information to use for accounting purposes. I use UKG on a daily basis, to update employee information, run reports in People Analytics, process payroll, create processes and requests, etc.
- Training (Ultiuniversity, Webinars, etc)
- Follow up from account managers
- Being very patient
- Customer service is great, but cases could be handled a bit more urgently.
- Set Up was a bit confusing
- The performance management module is intense.
- Huge cost savings from not doing so many things manually
- Transparency for employees around their information
- Sophistication of our processes
ADP Smart Compliance is slightly superior as it provides easily accessible information on our tax documents, payments, etc Visually, ADP Workforce Now is inferior. UKG is more user-friendly to employees. People strategy is old.
Do you think UKG Pro delivers good value for the price?
Yes
Are you happy with UKG Pro's feature set?
Yes
Did UKG Pro live up to sales and marketing promises?
Yes
Did implementation of UKG Pro go as expected?
Yes
Would you buy UKG Pro again?
Yes
I've been able to centralize global employee data, which is key to collaborating with colleagues around the world. We've also been able to centralize recruitment, onboarding, and payroll all in one, which is ideal.