The All-in-One Champion System
Updated June 28, 2022

The All-in-One Champion System

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

UKG is used for everything from the moment a candidate applies until after their separation and everything in between across our entire organization. It is used integrated with our most common job posting services (Indeed and LinkedIn), it encompasses our entire recruitment effort and module, all of our onboarding, hiring, benefits, payroll, BI for reporting purposes... I'm not sure what functions exist that we are not utilizing within our organization.

Pros

  • They are really focused on meeting the customer's needs even when they're needy (sometimes us when we perceive something as urgent).
  • They are solution-driven, helping solve a problem through trouble-shooting by fully understanding what the accomplished goal is, and how to attain it.
  • They are very experienced and knowledgeable in the categories we need assistance with.
  • The system is extremely reliable with little if any down time.

Cons

  • Cognos analytics can be a bit tricky to use and it takes a minute to really understand how to build reports.
  • Some minor annoyances seem to not be addressed and the perception is they aren't important enough to fix (e.g. opening the Onboarding link can sometimes prompt the user to login instead, forcing them to close the tab and try again).
  • Recruitment seems to not be able to re-open closed opportunities. Instead of being something that we use as a tool, we find that we are having to work around this particular feature.
  • Definitely the ease and cost/time savings of managing all aspects within UKG is best. I do not manage financial info so I am not able to speak to that directly.
  • For engagement, it is very easy to utilize as a tool to engage with employees even beyond the general information housed in the system. It is also an excellent tool for communications external from the system.
  • Optimum Solutions HRIS and now from Kronos / UKG (discontinued)
You can't compare a horse and cart to a Maserati.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

Super easy.
Everything exists within it which makes connectivity with all other parts super easy whether it is payroll to benefits to employee information.
UKG is best and thrives in an environment where it is fully integrated. While I am not entirely sure because I have not experienced it, UKG seems less appropriate if the customer is not ready or willing to fully integrate.

UKG Pro Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
Not Rated
Update personal information
10
View job history
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
Not Rated
Job Search Site Posting
10
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
10
Notifications and Alerts
Not Rated

Upgrading UKG Pro

UKG Pro Training

It depends on the technology experience in general of the user. If first they must learn the basics of computer operation, they will typically find everything else difficult. The average person will find it intuitively easy
  • Online Training
Via phone as well, lots of opportunity to interact and ask questions.

Using UKG Pro

10 - HR, Finance, Payroll
2 - HR and Payroll are the most experienced.
  • Updating earnings/deductions/taxes based on new laws passsed
  • Updating benefits when needed
  • Not sure how to answer
  • Certainly it is capable of more things, we're just not quite ready to explore those items
Renew and if I leave companies, I would want to work with UKG again or work with getting UKG in my organization.

Evaluating UKG Pro and Competitors

  • Product Features
  • Product Reputation
We did not have an HRIS system, it was paper (scary!). UKG was chosen for its all-encompassing features.
I wouldn't.

UKG Pro Support

UKG has their normal system and workflow for assisting their customers, but they can also get all hands on deck and track down the right resources when needed, especially if it is time-sensitive. There are cases, which for 90% of the time work great. Then there is rapid response and our account manager should we need less usual assistance or to be pointed in the right direction on how to seek help.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, not sure as I was not involved in that decision.
Just recently (last week). Our PTO plans were not populating correctly and we were concerned that we had to have it fixed before the deadline of our payroll. The representative assigned to the case was able to get a solutions team member on our case to help us. It was definitely out of the ordinary and a shining example of a representative understanding we had greater needs and he rose to meet those needs for us.

Using UKG Pro

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Interconnectivity of the data from start of application to separation
  • It is powerful and it can take a minute to understand it on the back end
Yes, but I don't use it

UKG Pro Reliability

It is very versatile.
Haven't had issues that last for more than a few minutes and are super infrequent (less than 2 times a year)
Other than the odd quirks that have come up here and there, it is a finely tuned, well-oiled machine. The only current little quirk is Opening onboarding and having it ask for login credentials.

Relationship with UKG

The vendor is able to assist very well when we know specifically what we want. The only struggle is when our process is fundamentally awkward and not very systematic. At times, we've needed to reevaluate our processes to be more aligned with the streamline system of UKG.
There has always been great communication with UKG.

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Alexandra Fischer
    (Vendor Representative) commented 3 years ago
    Thank you so much for your feedback! Your insights are valuable and allow us to continuously improve!

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