The All-in-One Champion System
Updated June 28, 2022
The All-in-One Champion System

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro
UKG is used for everything from the moment a candidate applies until after their separation and everything in between across our entire organization. It is used integrated with our most common job posting services (Indeed and LinkedIn), it encompasses our entire recruitment effort and module, all of our onboarding, hiring, benefits, payroll, BI for reporting purposes... I'm not sure what functions exist that we are not utilizing within our organization.
- They are really focused on meeting the customer's needs even when they're needy (sometimes us when we perceive something as urgent).
- They are solution-driven, helping solve a problem through trouble-shooting by fully understanding what the accomplished goal is, and how to attain it.
- They are very experienced and knowledgeable in the categories we need assistance with.
- The system is extremely reliable with little if any down time.
- Cognos analytics can be a bit tricky to use and it takes a minute to really understand how to build reports.
- Some minor annoyances seem to not be addressed and the perception is they aren't important enough to fix (e.g. opening the Onboarding link can sometimes prompt the user to login instead, forcing them to close the tab and try again).
- Recruitment seems to not be able to re-open closed opportunities. Instead of being something that we use as a tool, we find that we are having to work around this particular feature.
- Definitely the ease and cost/time savings of managing all aspects within UKG is best. I do not manage financial info so I am not able to speak to that directly.
- For engagement, it is very easy to utilize as a tool to engage with employees even beyond the general information housed in the system. It is also an excellent tool for communications external from the system.
- Optimum Solutions HRIS and now from Kronos / UKG (discontinued)
You can't compare a horse and cart to a Maserati.
Do you think UKG Pro delivers good value for the price?
Yes
Are you happy with UKG Pro's feature set?
Yes
Did UKG Pro live up to sales and marketing promises?
Yes
Did implementation of UKG Pro go as expected?
Yes
Would you buy UKG Pro again?
Yes
Everything exists within it which makes connectivity with all other parts super easy whether it is payroll to benefits to employee information.
UKG Pro Feature Ratings
Upgrading UKG Pro
UKG Pro Training
It depends on the technology experience in general of the user. If first they must learn the basics of computer operation, they will typically find everything else difficult. The average person will find it intuitively easy
- Online Training
Using UKG Pro
10 - HR, Finance, Payroll
2 - HR and Payroll are the most experienced.
- Updating earnings/deductions/taxes based on new laws passsed
- Updating benefits when needed
- Not sure how to answer
- Certainly it is capable of more things, we're just not quite ready to explore those items
Evaluating UKG Pro and Competitors
- Product Features
- Product Reputation
We did not have an HRIS system, it was paper (scary!). UKG was chosen for its all-encompassing features.
I wouldn't.
UKG Pro Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No, not sure as I was not involved in that decision.
Just recently (last week). Our PTO plans were not populating correctly and we were concerned that we had to have it fixed before the deadline of our payroll. The representative assigned to the case was able to get a solutions team member on our case to help us. It was definitely out of the ordinary and a shining example of a representative understanding we had greater needs and he rose to meet those needs for us.
Using UKG Pro
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Interconnectivity of the data from start of application to separation
- It is powerful and it can take a minute to understand it on the back end
Yes, but I don't use it