UKG Ready is World Class Ready with a Support Team Committed to Your Success
Updated November 07, 2022

UKG Ready is World Class Ready with a Support Team Committed to Your Success

John Racine SHRM-SCP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Ready

We use a suite of UKG Ready solutions including payroll, timekeeping, performance, accruals, etc. It has allowed us to reduce the amount of paper we use and to automate many processes, which frees up the time of my HR staff and managers to focus on things like driving revenue, training, development, etc.

Pros

  • Functionality, in particular, is very strong. I was able to completely customize my performance reviews, including content and approvals.
  • Applications can be customized. For example, we had a stretch where we needed a high number of applicants, so we [were quickly enabled] to apply, which provided a measured increase in applicants.
  • The data storage provided is good. Though we are still converting to more digital documents, we have been able to convert paper documents into eDocs and have them stored inside UKG Ready.

Cons

  • I would appreciate it if they could add geofencing via a tighter radius or even better, with coordinates for mobile clock-in.
  • I would like it if they could allow custom document security access to be programed via the Customs Form creation and not have to enter each and every security profile to update.
  • We have found an increase in productivity via the customizations and digital document process.
  • Some of the new features in the onboarding portal have been very well received and allow us to message in a more productive way.
UKG Ready is very user-friendly and operates within a seamless environment. Having the mobile ability takes it to the next level, offering access virtually anywhere, at any time. The support provided by UKG is world-class and a model so many more companies could model to provide a much better experience.
I have found UKG to be very intuitive and easy to learn. There are a few areas I wish merged better. For example, custom forms and security profile selection would be awesome, but all in all, the system operates and functions the way we need it to. And I have to reference the support again, the team here is phenomenal.
Though this solution was put in place before my arrival at the company, I heard from the other company admin that the transition was handled very [well] with no downtime and all data transferring over seamlessly. User adoption has also been handled well and the vast majority of the feedback received [has been] positive.

Do you think UKG Ready delivers good value for the price?

Yes

Are you happy with UKG Ready's feature set?

Yes

Did UKG Ready live up to sales and marketing promises?

Yes

Did implementation of UKG Ready go as expected?

Yes

Would you buy UKG Ready again?

Yes

UKG Ready is a strong contender for [companies] under 750 or so team members with not many security profiles. Security Profiles drive a lot of who can see what and when you start having many security profiles, it becomes cumbersome to update everything and keep access where it needs to be.

UKG Ready Feature Ratings

9.0
Employee demographic data
10
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
8
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
8.8
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
8
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
9
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
9.3
View and generate pay and benefit information
10
Update personal information
10
View job history
8
View company policy documentation
9
9.0
Tracking of all physical assets
9
8.0
Report builder
7
Pre-built reports
9
Integration with other HR capabilities ()
Not Rated
9.6
Performance plans
10
Performance improvement plans
9
Review status tracking
10
Review reminders
9
Multiple review frequency
10
8.0
Create succession plans/pools
8
9.5
New hire portal
9
Manager tracking tools
10
9.0
Individual goal setting
9
Performance tracking
9
6.7
Job Requisition Management
7
Company Website Posting
6
Publish to Social Media
6
Job Search Site Posting
6
Duplicate Candidate Prevention
6
Applicant Tracking
8
Notifications and Alerts
8

Using UKG Ready

300 - Sales, Creative, Programming, Tech Support, Accounting, Warehouse and Administration
2 - We have an HR person who handles the people side including compliance, training etc. We also have a payroll person who handles the payroll and tax side. These skills sets work well for us and cover all of the basis.
  • Payroll
  • Hiring and Onboarding
  • Compliance
  • Communication i.e. sms messaging
  • Scheduling
  • Learning
  • Community
  • DEIB
The platform is tremendous and the support has been stellar. It is easy to use and implement and is highly functional.

Evaluating UKG Ready and Competitors

Yes - Paycom. That decision was made before I joined the company
  • Price
  • Product Features
I have only 2bd hand knowledge of the reasons.

UKG Ready Implementation

They are professionals and customize the implementation to our needs.
  • Third-party professional services
This was done prior to my arrival at the company but have implemented modules with 3rd party and they have been amazing.
Change management was a major issue with the implementation - Don't let too many voices get out of hand and throttle the process
  • Time
  • Adoption

UKG Ready Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No. Decision was made prior to my arrival
Yes - Definitely
I had a case where scheduler was not performing as expected and the tech agent spent a great deal of time getting it to work in the test environment. We then got on a live screen share call and I still had the same problem and he escalated it Engineering who got it resolved.
I have continued to be impressed with the tech team. They are professional and almost feel as if they are my own personal tech support team. They own my issues and solve them

Using UKG Ready

ProsCons
Like to use
Relatively simple
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Checklists
  • Hiring
  • Reporting
  • Integrations and carrying data i.e. checklist items and their corresopnding documents
Yes - Good. Some functions are a challenge on an iPhone but it does function well.

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Alexandra Fischer
    (Vendor Representative) commented 2 years ago
    Hi John, thank you so much for the detailed review! Our team appreciates it!

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