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Brand New UltiPro Client's Review
Updated February 10, 2019

Brand New UltiPro Client's Review

Sarah J. Smogoleski, CPP, HRIP | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

We just implemented UltiPro core and payroll and are working on implementing additional modules. The core system is very easy to use for less tech-savvy individuals. The payroll process workflow is very easy to follow. Our parent company implemented UltiPro to standardize the payroll processing across all subsidiaries.

Update: we have added the ATS and performance management modules. ATS is okay but cumbersome if your environment is one component company of several. PM was very easy to set up- allows moderate level of customization to review forms.
  • Payroll processing workflow
  • End user experience (GUI)
  • Training- UltiPro university has a lot of offer in terms of resources and classes.
  • Payroll deduction change history
  • Ability to view direct deposit account information without having to click 'edit' record
  • Improved user experience for PTO approval page in UltiPro Time & Attendance
  • Additional views for managers in UltiPro Time & Attendance (PTO calendar for team)
  • Time savings
  • Consolidating HR administration under a single solution
Difficult to assess as we do not have sys admin control...changes are made without communication.
UltiPro was selected by our parent company. I believe it worked best for the diverse needs we have across the portfolio companies (various industries and international presence).
Great for US-based companies - especially small to medium sized. Still working to understand international limitations for core system. Does not support UK payroll processing.

UKG Pro Feature Ratings

6.6
Employee demographic data
8
Employment history
6
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
7
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
5
7.7
Pay calculation
8
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
8
Salary revision and increment management
7
3.7
Approval workflow
3
Balance details
4
Annual carry-forward and encashment
4
7.3
View and generate pay and benefit information
8
Update personal information
8
View job history
6
View company policy documentation
Not Rated
Employee recognition
Not Rated
5.0
Tracking of all physical assets
5
6.7
Report builder
8
Pre-built reports
6
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
6.3
Performance plans
7
Performance improvement plans
Not Rated
Review status tracking
7
Review reminders
5
Multiple review frequency
6
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
4.0
New hire portal
4
Manager tracking tools
4
5.0
Corporate goal setting
5
Individual goal setting
5
Line-of sight-visibility
5
Performance tracking
5
5.1
Job Requisition Management
4
Company Website Posting
7
Publish to Social Media
7
Job Search Site Posting
5
Duplicate Candidate Prevention
3
Applicant Tracking
5
Notifications and Alerts
5

UltiPro Training

Payroll was the easiest. Custom reports wasn't hard to learn to use but there is a lot of functionality you may not know exists without training.
  • Online training
  • Self-taught
Trainers are pretty knowledgeable. Classes can be slow moving depending on the number of participants and their skill level.

UltiPro Support

Way better than Paychex; about equal to ADP.
ProsCons
Kept well informed
Immediate help available
Quick Initial Response
Slow Resolution
Poor followup
Escalation required
Yes - Payroll processing issues resolved quickly. Tax cases go to black hole.
We had an ACH file that went to the bank that did not match (Ultipro had one total on their file, but the bank said the received file was a different amount).

UltiPro Reliability

Scalability if component companies operate similarly. Challenging when component companies are diverse due to many global settings vs. company level settings.

Core/payroll system is decent. ATS needs a lot of work to allow for component-company level customization. Does not support EVerify for multiple FEINs. Cannot filter out other component company dropdown values, which is tedious with all the jobs and managers.
Not too many issues with down time. Strained during payroll processing days sometimes.
Pages load quickly. Standard reports load quickly. Custom reports can take a little longer. Runs off IBM Cognos- can build custom fields using logic.