UltiPro, our life and time saver!
March 05, 2020
UltiPro, our life and time saver!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with UltiPro
We went live in 2016 to use for this for payroll and our HRIS system. Now we use it for time management, recruiting and performance management. We are looking into the file management/case management in the near future and wish to move to Benefits Prime.
- The payroll program is very user-friendly and we never had issue paying associates.
- Great reporting tools including standard reports to BI.
- We can empower our associates to control their data and also managers can easily navigate info.
- The Support team and timing. Before we came to Ulti, we had one person designated and handled all the issues and question. With Ulti, we have to wait for someone to respond to the cases we open. It's not really timely.
- Tax. As even Ultimate people know, we have received quite few delinquent notifications from different states.
- UTA program is very limited with support and the mobile App UTA is just not working.
- Time savings
- Consolidating HR administration under a single solution
- Security and peace of mind
We used to use two products - ADP for payroll and PeopleSoft for benefits/HRIS. Now having both, and more in one place, it saves lots of our time. Also, we know Ultimate's best interest is to secure clients' info and data. We always feel safe that our associates' info is protected.
- ADP Resource (Discontinued), Oracle PeopleSoft SCM and Workday Cloud Platform
Timing of conversions, none of these companies could pull converting in 7 months that we needed. Also, Ultimate had great and user-friendly products.
When our payroll got stuck in "Error" status, there was nothing we could do to clear it. We only had one hour before our deadline. We opened a case, called the rapid response. The support person was very helpful and even she had to escalate the issue to higher up, they cleared and gave us a follow-up call to make sure we were ok.