Poor test UX leads to tainted test and misleading results
October 15, 2020

Poor test UX leads to tainted test and misleading results

Alexander Kerschhofer | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

Designers use UT in order to validate their designs.
  • Simplicity of conducting user test.
  • The UI doesn't have a full screen mode. That means that the user can see all sorts of other elements that don't belong to the prototype. In one case the user clicked the browser's back button which tainted the test.
  • The panel with the instructions partially obstructs elements of the prototype. That might taint the test.
  • In one case, during the test, a feedback form for UserTesting popped up, also tainting the test.
  • The UI also has dedicated back/next buttons. One user used them which also might taint the tests.
  • Negative impact since inexperienced designers thought their designs are good but in reality the design was flawed. This could cost us millions of dollars in lost revenue.
As mentioned, it's bad. Really bad - which is ironic for a company that aims to help you developing great user experiences.
The UI has significant flaws which prevents it from conducting accurate tests.