I definitely would recommend UserTesting.com
Updated October 16, 2020
I definitely would recommend UserTesting.com
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserTesting
My company uses UserTesting.com to get feedback on prototypes and in-production sites to ensure our designs meet our user's needs and are easily usable. It is being used in a couple departments, but impacts all of the company's digital experiences.
- The panels are very good.
- Their customer support is quick and helpful.
- Their recordings and all of the features that come along with them are fantastic.
- The panels are very good, but could always be improved. No-shows can be frustrating.
- UserTesting.com could expand their platform to include more features outside of just usability testing (surveys, etc.).
- The live conversations could allow for more than 5 users per study.
- Faster time to market (very quick results because it removes the recruiting time).
- Cost savings (instead of paying users out of your company's pocket, your contract with UserTesting.com covers all of that).
- Easy access to feedback from users.
UserTesting.com has allowed us to easily target a specific audience, bring digital experiences to production faster, and inform key business decisions.
I have not used any other similar products.
Using UserTesting
25 - Majority of the users are User Experience Researchers
If by support, you mean tech support, we do not have anyone that works in that capacity. But like I said, we have about 25 people who utilize the tool on a regular basis.
- Concept testing
- Prototype usability testing
- In-production usability testing
- The live annotation feature is a game-changer. It saves us the time that we used to spend rewatching the recordings and taking notes.
- Being able to validate newly released live applications very quickly has been very helpful.
- The speed at which unmoderated studies are completed (sometimes an entire study is done in less than 30 minutes) is fantastic.
- We like being able to conduct Intermediate studies with the help of UT.com and would like to use that more in the future.
- With the new world of working from home, it is very helpful to be able to use Live Conversations and I anticipate we will be using it more and more moving forward.
Evaluating UserTesting and Competitors
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
The panel really makes UT.com a front-runner in this field. The users are more often than not very solid and give useful feedback.
UserTesting Implementation
- Implemented in-house
Not sure - N/A
- None that I know of!
UserTesting Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Premium support is unmatched, in my experience. The response time from a real customer service agent is immediate and I have never left a chat without a quick solution.
One time when I was conducting a Live Conversation, a user was having technical difficulties due to bad internet connection in their home. I needed to replace them with another user immediately, but was unable to add another session manually in the study. I contacted support and had another session scheduled to replace the faulty one in less than a minute due to the quick response time from the customer support team.
Using UserTesting
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Duplicating a test to easily create a similar one
- Scheduling time for Live Convo sessions
- Annotating recordings and creating clips/highlight reels
Yes, but I don't use it