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UserTesting is like a secret weapon!
November 18, 2020

UserTesting is like a secret weapon!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

We leverage UserTesting consistently to validate any potential customer-facing experience change. We engage UserTesting whether it be a page layout change, site wide navigational change, copy change, display-ad, email, color color change.

We engage user testing across the organization to help us make better decisions in marketing, advertising, user experience, engineering, merchandising, funnel optimization, even search engine optimization.

UserTesting never fails to help us better understand what works best for our customers and to implement change with a greater level of confidence.
  • A/B testing site changes
  • Providing independent review of initiatives
  • Competitive analysis
  • Better understanding of customer intent
  • Allow for better back and forth communication with users
  • Expanded group format for testing multiple users at same time
  • More flexibility in directing user tests.
  • Scheduled testing times so possibility for mutual engagement with tester.
  • Increased user engagement
  • Increased conversion rates
  • Improved customer satisfaction ratings
Never had any problems or issues with anything that wasn’t solved quickly by the online support person or that I couldn’t discover myself via self-service use of documentation. I have found it to be a very responsive and intuitive process from start to finish, this includes those rare moments where customer support required.
As I have said before, I have found the entire experience to be highly intuitive and borderline fun. The setup is straightforward and practically holds your hand through every phase of test creation. It really is so simple to set up, monitor and then learn. It requires little to no technical expertise. All you need is to have a question about your website and the ability to write instructions for the user.
We have benefited from UserTesting in myriad ways from actually discovering new product ideas to bring to market, to learning about key improvements we needed to make to shopping cart experience that lead to immediate improvement in conversion rate. Most important, it allows to make decisions faster and with a greater level of confidence.
None. Never needed to.
Testing different headers/headlines
Testing different brand messaging
Conducting in-depth competitive analysis to determine whether users prefer your site or not.
Conducting search experience tests to gauge how users search for your offering, how they interact with search engine results and what they expect to experience on the landing page.

Testing various funnel experiences.
Testing various call to action copy
Testing various call to action buttons
Testing various call to action colors