Overall Satisfaction with UserTesting
On the Research Team, we use UserTesting to conduct interviews, usability tests, and A/B tests. The platform has allowed us to conduct research much more quickly and efficiently. We are a small team with a lot of research requests coming in and this platform has allowed us to greatly increase the number of projects that we can take on.
- A large pool of users that are quickly accessible
- Customer help is available quickly and is very helpful
- Platform is very easy to use
- Help documents are great with loads of online training and tutorials
- Not much in the way of randomization. The flow within the study is not that customizable.
- Because of the quick turnaround, we have been able to complete more iterations and testing within the design process
I have had to contact support a few times and always received a response very quickly that completely answered my question. I haven't had any issues when dealing with support.
The platform is very easy to figure out, especially if you have had some type of experience with another survey platform. There are also tons of help documents and a great online community if you want more tips, tricks, or education on the product. There are some specific settings that it just takes some time to figure out what works best for your needs but that was easy to do.
We have been able to reach out to fairly specific types of users very quickly. This has allowed us to integrate this user feedback into our design process much more quickly and also in more iterations.
Do you think UserTesting delivers good value for the price?
Are you happy with UserTesting's feature set?
Did UserTesting live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of UserTesting go as expected?
Would you buy UserTesting again?
Great for any team that does usability testing or interviews. The platform allows you to conduct these types of tests quickly and efficiently allowing your team to get more done in a shorter amount of time. The quality of the users is also great. The few times that I got less than desirable responses, those instances were handled well.