Overall Satisfaction with UserTesting
On the Research Team, we use UserTesting to conduct interviews, usability tests, and A/B tests. The platform has allowed us to conduct research much more quickly and efficiently. We are a small team with a lot of research requests coming in and this platform has allowed us to greatly increase the number of projects that we can take on.
- A large pool of users that are quickly accessible
- Customer help is available quickly and is very helpful
- Platform is very easy to use
- Help documents are great with loads of online training and tutorials
- Not much in the way of randomization. The flow within the study is not that customizable.
- Because of the quick turnaround, we have been able to complete more iterations and testing within the design process
We have been able to reach out to fairly specific types of users very quickly. This has allowed us to integrate this user feedback into our design process much more quickly and also in more iterations.
Do you think UserTesting delivers good value for the price?
Yes
Are you happy with UserTesting's feature set?
Yes
Did UserTesting live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of UserTesting go as expected?
Yes
Would you buy UserTesting again?
Yes