Overall Satisfaction with UserTesting
We needed a quick solution to capture customer feedback as we redesigned our website before the pandemic hit—and we were so grateful to have UserTesting moving forward. Not only were we able to gather input affordably in a few hours—helping us stay relevant each step of the way—but we also noticed that using the tool inspired a shift in mindset across teams. Stakeholders now inquired about the experience rather than simply rolling out a solution. UserTesting provides a tool to create and share highlight reels with our teams, and often watch these highlight reels together to learn more about the "why" behind the behavior. UserTesting offers a supportive CommUnity of users to ask questions or to participate in training opportunities.
- Easily create user tests through templates
- Responses are quick! We usually receive a full panel of responses in a few hours.
- Highlight reels make it super easy to share with stakeholders.
- Highlight reels are gated for stakeholders, but downloads are allowed
- Transcripts are not available on basic tier
- Max 5 participants per test
- Increased our web traffic to specific products and content
- Gathering feedback is now much more efficient, helping us to stay relevant
Join the CommUnity! UserTesting provides plentiful onboarding materials that include support for getting started with the platform, best practices for testing the user experience and building questions, plus the CommUnity provides access to other professionals implementing UserTesting to ask questions, share tests for feedback, and learn more about how UX is implemented across industries. It's phenomenal.
The UI of UserTesting is intuitive and well organized. The platform is easy to navigate around, and help is at the press of a button should you need it. If you are a tester, you'll actually see that UserTesting utilizes its own platform to test the user interface of its product to ensure clarity and ease of use.
We used to rely only on focus groups and in-depth interviews to gather information about product expectations. While these methods do serve their purpose, it took over 60 days to work with an external team to develop discussion guides and secure a location/participants. We only had access to audio recordings, so we were not able to see user behavior in real-time. Now, we can deploy tests and gather feedback in a matter of a few days. It's helped us to stay relevant in a changing market—especially as we all recover from the global pandemic.
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UserTesting is essential for testing the user experience of wireframes, landing pages, web journeys, marketing messaging, and more. We've found that it is an integral part of our launch process for products. While UserTesting provides the "why" behind the demonstrated behavior of users, it should also be coupled with quantitative analysis, such as Qualtrics, for a broader scope.