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Find the truth and share it
December 23, 2022

Find the truth and share it

Rebekah Knapp, CSP, CSPO | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

I use the tool to understand “why” our numbers for traffic, click rates, customer satisfaction, etc are the way they are and insight into what to do to make improvements. Use cases can range from explaining interactions with a CTA (call to action) button to strategy for how we address a whole market. Biases from leadership are changed when we are able to share real customers sharing how they interact and why in videos. Before the tool, assumptions on what would work were only rhetorical and bias. Now we can provide real, transparent, truthful recommendations which have made dramatic impacts to all areas using the tool for research.
  • Observing how people react to experiences
  • Hearing the emphasis in feelings from interactions
  • Getting quotes from customers to make the case for changes
  • Using the survey to pull out thought, desires, and ideas from customers
  • Pulling the data together for presentations is rough and time consuming. I suggest that user testing perform testing on how we use the tool to organize the research to present to leaders so that additional tool to support this can be made available in the tool.
  • Custom network is clunky and difficult to use. It is not easy to get our customers and target market to sign up. I have to hand-hold them. Sometimes they don’t get the email to sign up. I would like to enter what I already know about them (profiles) into the tool myself and then send the invite for the test.
  • Would like to be able to search all past research on topics through the transcript rather than rely on just my notes.
  • Faster time to market
  • HUGE increase in customer satisfaction
  • Confidence in design and experience and team motivation
  • Increase in traffic going the right way
Almost perfect. Just dropped me once and answered the wrong question once
Pretty hard because the videos needs to be diligently reviewed to make sure the screener worked (the 15% that just test for money and lie about their info get into the test). Then, I have to use excel sheets and pivot tables to bring the data together. It takes a very detailed and tenacious person to get correct insights.
Able to create a clear strategy from talking to people and getting understanding of their world and needs.
Content square, quantum metric, Guidepoint, Adobe, Foresee/Verint

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

Yes

Great for observing, hearing, and asking. Bad for getting solid opinions unless you had a lot of people for stats. You cannot act on 5 people casually saying, “I like this over that,” because many times the testers just want to finish the test and give false positives.