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UserTesting for Customer Feedback
December 14, 2022

UserTesting for Customer Feedback

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

My team uses UserTesting for qualitative research both unmoderated and moderated. The tool allows us to gain insights from users quickly and efficiently. It saves time on recruitment and the platform makes it easy to analyze data as it provides transcripts and video clips. We use the tool to gain feedback on our current products as well as new ideas/concept.
  • unmoderated or remote product testing
  • high quality participants that give strong and detailed insights
  • quick insights
  • large and diverse recruitment pool
  • qualitative research analyzing tools could be better
  • cost is very high
  • easier collaboration with other team member
  • Project prioritization
  • Usability fixes/improvements
When ever I have a participant that I think is a poor participant is quickly replaced and there are no questions asked
I think UserTesting is easy to use for creating test and screeners. It is easy to access the data and also to navigate, but looking deeper into the data or organizing it into themes could be much better.
I have used UserTesting in three studies. Twice it was to gain feedback on concepts/prototypes. Those two sessions gave us the insights to prioritize projects and also iterate on the original design for maximum usability.

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

Yes

UserTesting is really great when you want to get insights on a prototype. You can have participants walk through the prototype and conduct speak out loud so you can hear directly from them on what they like, dislike and any sources of confusion. If you want to be able to probe or have a conversation with users you could recruit through UserTesting but it would like be more efficient and cost saying to use Zoom.