UserTesting is a good source of human insights!
January 25, 2023
UserTesting is a good source of human insights!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserTesting
We use UserTesting to validate product ideas, test our product's usability and iterate on product designs. UserTesting helps us see the usability issues of our product that are otherwise hard to see. We may be biased against our own product, or because we are too familiar it prevents us from seeing these issues. UserTesting also helps us minimize the time spent on usability tests as it enables us to do unmoderated tests with the demographic of our choice.
- Taking notes with video clips. I can take notes while I am watching a session and I can create clips of UX issues or bugs occurring. This really helps when I share them with other teams.
- Exporting all your notes. I analyze all usability tests by exporting my notes from UserTesting. I wish I could bulk export multiple tests though.
- Setting up demographics. This helps me reach out to users who are similar to our audience.
- Setting up screeners. Some studies require specific audiences (using a specific tool etc.), by setting screeners I can make sure I reached the correct audience.
- Bulk exporting multiple tests.
- I believe some contributors are lying on their demographic info. Sometimes when I try to reach native English speakers or another language, I come across users who are not native speakers even though I set up demographics accordingly.
- Better UX, definitely
- We save a lot of time too, no need to worry about arranging users, appointments etc.
As I mentioned earlier, UserTesting helps us take critical decisions with confidence. We support almost all design/product decisions with research, and UserTesting is a big part of it.
Do you think UserTesting delivers good value for the price?
Yes
Are you happy with UserTesting's feature set?
Yes
Did UserTesting live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of UserTesting go as expected?
I wasn't involved with the implementation phase
Would you buy UserTesting again?
Yes