UserTesting is a good source of human insights!
January 25, 2023

UserTesting is a good source of human insights!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

We use UserTesting to validate product ideas, test our product's usability and iterate on product designs. UserTesting helps us see the usability issues of our product that are otherwise hard to see. We may be biased against our own product, or because we are too familiar it prevents us from seeing these issues. UserTesting also helps us minimize the time spent on usability tests as it enables us to do unmoderated tests with the demographic of our choice.
  • Taking notes with video clips. I can take notes while I am watching a session and I can create clips of UX issues or bugs occurring. This really helps when I share them with other teams.
  • Exporting all your notes. I analyze all usability tests by exporting my notes from UserTesting. I wish I could bulk export multiple tests though.
  • Setting up demographics. This helps me reach out to users who are similar to our audience.
  • Setting up screeners. Some studies require specific audiences (using a specific tool etc.), by setting screeners I can make sure I reached the correct audience.
  • Bulk exporting multiple tests.
  • I believe some contributors are lying on their demographic info. Sometimes when I try to reach native English speakers or another language, I come across users who are not native speakers even though I set up demographics accordingly.
  • Better UX, definitely
  • We save a lot of time too, no need to worry about arranging users, appointments etc.
Sometimes bugs occur and I cannot see a session that did not load up properly, UserTesting support helps very quickly and returns back credits too.
To be honest, for a UXR platform, its usability is not the best. Nothing that would prevent you from doing your job, however small usability issues here and there can get frustrating. Its navigation is weird, I can never return back to where I was, it always goes back to dashboard or something. I also do not like how I cannot read post-test questionnaire answers inside the session.
As I mentioned earlier, UserTesting helps us take critical decisions with confidence. We support almost all design/product decisions with research, and UserTesting is a big part of it.

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UserTesting is ideal for big companies that work in an agile setting. If you are working in a fast paces environment and need to get some insights fast, UserTesting helps a lot. If you are creative, and know how to ask questions, you would be surprised how fast UserTesting starts to show its value. We are a small team and we try to minimize our work load as much as we can by optimizing our research operations, so making unmoderated tests are very important to us. If you are a small company with limited resources though, it might be expensive. Then, buying multiple tools that cover different areas might actually become more affordable.