Love the product; essential for driving better business outcomes
May 28, 2024

Love the product; essential for driving better business outcomes

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

We primarily use UserTesting to validate, evaluate and test product design problems. Sometimes we use it to validate a more modern experience, other times we use it to test new experiences that have been designed to address specifical problems within the user journey. We test products as a lower fidelity test before we do live site AB testing and eventually deploy new experiences globally.

Pros

  • Post AB testing problem solving to understand why experiences didn't get the intended results
  • Discovery and framing to learn what the users needs are
  • Early iterative prototyping to learn what users think about new mental models and experiences
  • Late stage prototyping to validate the experience
  • To learn about content and what users think about it

Cons

  • Maybe hide the more complex or lesser used test functionality on the right sidebar. The new test creation process is a bit more cumbersome than it used to be
  • Better alignment on user needs and business needs
  • We're more concretely solving customer needs with business strategy
  • Don't have any defined numbers to support this though. Sorry
The regular CSR check ins are appreciated. They want to help facilitate us using the product to its fullest capacity. We've had regular trainings and office hours that help our team use the product better. Power sessions are also always appreciated, even just to pulse check a test plan or a panel criteria. They're always available and very helpful.
It's overall a very self explanatory, easy to use platform. But as they've added new features, I think it's become a little less easy to use. The right hand bar has become a little cluttered with things I never use, and it makes the scrolling and dragging and dropping a little difficult. I've also had issues with tasks not saving after I've entered them, and in some cases needed to reenter the entire test plan.
We're able to better advocate for the customer and align business goals to customer needs. By getting direct feedback from real life users, we can demonstrate to stakeholders how users behave, what their wants and needs are, and cater our business strategy and goals to where the customers are, rather than hoping that they adopt whatever goal we dictate.

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

Yes

Good/well suited:
- Industry/competitive analysis
- Quick perception test
- Content analysis
- Early & late stage prototype testing
- Basic usability testing

Less suited
- API testing, personalization testing

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