UserTesting is a good UXR tool.
February 09, 2025

UserTesting is a good UXR tool.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

User Testing is a tool used for conducting user research, used primarily within the Customer Experience team, where we identify usability issues and potential improvements for a website or app during different phases of the website development. Business problem: conduct tests, recruit participants for testing, research management, etc. Scope: unmoderated usability testing, moderated testing (interview), survey, participant recruitment.

Pros

  • Unmoderated usability testing.
  • Interview
  • Survey

Cons

  • The video snippet feature is not as user friendly.
  • Need to improve the way of saving participants in the a saved network.
  • Allow editing/removing screener filter after launching a test.
  • Save times.
  • Cost saving to recruit, but the platform itself is expensive.
  • Spot usability issues, we get jobs done.
The power session is fantastic, and we always get practical tips and inspiration from the consultants. However, the drawback is that customer support is not available 24/7. It only operates during business hours in its local timezone, making it hard for people in a different timezone to get help.
Overall, it's very usable.
Saved screener questions, filters, and tips from power sessions and can replace unauthentic participants; those features are excellent.
The business chose the platform, but I am not too sure.

Do you think UserTesting delivers good value for the price?

Not sure

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

Yes

UserTesting saves us lots of time recruiting participants from the User Testing panel; it has a large number of participants you could recruit from and usually gets filled very quickly. Sometimes, for some, short tests took less than half a day to fill, which we highly appreciated. Hopefully, in the future, the video snippets and analysis feature will be easier to use.

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