UserTesting helps guide teams towards quicker insights!
Updated February 13, 2024

UserTesting helps guide teams towards quicker insights!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

UserTesting is used across the user experience team at my company to answer the research questions that we have across our product teams that we support. We use it for a variety of research methods from unmoderated to moderated, generative to evaluative, and more. The problems that the platform helps us solve are the ability to test our assumptions and quickly gain feedback on design concepts that influences the product decisions that our teams makes.
  • Finding niche audiences
  • Ability to collaborate with other UX teammates or product partners
  • Quickly getting insights
  • Expanding their panel of healthcare users and customers
  • Better validation that users are who they say they are
  • More accurate and helpful sentiment analysis on sessions
  • Buy in for UX due to speed of study quotas
  • Changing the perception that UX slows the process down
They have been pretty supportive when asking them about feasibility of a study, but beyond that I have not interacted with the support team.
UserTesting is very easy to navigate and onboard new team members too. We also have our product partners on the tool due to this and the ability to set different access levels.
Being able to quickly collect user and customer feedback has allowed UX to better engrain in the product development process at our company, help the org make more informed strategy decisions, and has overall improved the experience of our products and services.
UserTesting allows for a quicker recruiting process for our studies. Additionally, UserTesting has more unmoderated research features and capabilities. I think that their payment model is also easier than UserInterviews. We typically user UserTesting for reaching our hard to reach segments and recruiting prospective users not already within our product user population.

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UserTesting go as expected?

I wasn't involved with the implementation phase

Would you buy UserTesting again?

Yes

UserTesting is a great way to quickly gain user or customer feedback in both generative and evaluative research studies. Want to better understand who your users are but don't have time to be on moderated interviews, UserTesting can help. Want to gain early feedback on design concepts, they can help you there too.