Verint Community offers flexibility and ease-of-use
March 22, 2023
Verint Community offers flexibility and ease-of-use
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Telligent Community
Overall Satisfaction with Verint Community
We use the Verint platform for our Community, which is primarily used for customers to ask questions and solve problems. We also use Idea Exchange, wikis and blogs.
- simple to set up and launch
- metrics reporting
- customization
- role-based permissions
- ability to move a wiki post to a discussion forum
- ability to run metrics by customer name or email in large batches - automated
- forums
- idea exchange
- simple blog editor tool
- it has helped us measure support call deflection
- it has helped us gain insight on our customers' interest and pain points
- helped to keep our customers engaged
- allows customers to network with their peers and with our experts
Verint is easier to use, but we are able to grow our community without limitations. Pricing model is more competitive than the larger platform providers and the professional services and Support services are excellent.
Do you think Verint Community delivers good value for the price?
Yes
Are you happy with Verint Community's feature set?
Yes
Did Verint Community live up to sales and marketing promises?
Yes
Did implementation of Verint Community go as expected?
Yes
Would you buy Verint Community again?
Yes