Verint Community offers flexibility and ease-of-use
March 22, 2023

Verint Community offers flexibility and ease-of-use

Raquel Winkler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Telligent Community

Overall Satisfaction with Verint Community

We use the Verint platform for our Community, which is primarily used for customers to ask questions and solve problems. We also use Idea Exchange, wikis and blogs.

Pros

  • simple to set up and launch
  • metrics reporting
  • customization
  • role-based permissions

Cons

  • ability to move a wiki post to a discussion forum
  • ability to run metrics by customer name or email in large batches - automated
  • forums
  • idea exchange
  • simple blog editor tool
  • it has helped us measure support call deflection
  • it has helped us gain insight on our customers' interest and pain points
  • helped to keep our customers engaged
  • allows customers to network with their peers and with our experts
Verint is easier to use, but we are able to grow our community without limitations. Pricing model is more competitive than the larger platform providers and the professional services and Support services are excellent.

Do you think Verint Community delivers good value for the price?

Yes

Are you happy with Verint Community's feature set?

Yes

Did Verint Community live up to sales and marketing promises?

Yes

Did implementation of Verint Community go as expected?

Yes

Would you buy Verint Community again?

Yes

The Verint Community provides an easy-to-use platform for forums, wikis, blogs and idea exchange. It allows us to build a community based on our customers' needs and it allows us to make continuous improvements and customizations to meet those needs fairly easily.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 2 years ago
    Hello Raquel! Thank you for leaving an excellent review for Verint Community. So happy to hear that you found the platform highly valuable as a Senior Community Manager. I'm thrilled to hear that you found it easy to use and that it has helped you gain an understanding of various KPIs. I will pass along your comments to the team. Have an excellent day!

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