State-of-the-art two-factor authentication. A must-have!
Updated September 18, 2023

State-of-the-art two-factor authentication. A must-have!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with WatchGuard AuthPoint

We're using the software across the whole company and customers. It's used to secure our user VPNs and the access to our networks. Employees that have access to many resources in our company need to authenticate with two-factor. The first factor is the username and password and the second one is the token from WatchGuard AuthPoint.
  • Can manage multiple SAMLs and other services that support two-factor authentication--one app for many services.
  • WatchGuard AuthPoint can be used for many or all services from WatchGuard appliances.
  • The software is useful for companies that have already WatchGuard products in use but also for someone who only wants a fast and secure token for securing web logins.
  • Authentication on Windows servers and PC.
  • Management is confusing if you never worked with WatchGuard Cloud.
  • In the COVID pandemic, it was important to react fast. You can easily and quickly order new licenses.
  • At this time, companies need to secure there networks, and two-factor authentication is state of the art.
  • WatchGuard AuthPoint is independent from other WatchGuard products.
We didn't compare other products. We chose WatchGuard AuthPoint because we are a silver partner and already have knowledge about WatchGuard Cloud and other WatchGuard products.
The configuration is a bit confusing if you log in for the first time. If you have configured your company or structure in the cloud or if you already have other cloud products from WatchGuard (e.g., Wi-Fi-Cloud, Host-Sensor), then you are firm with the configuration and the structure in WatchGuard Cloud. So then it's easy to configure and deploy. The help from WatchGuard is also very good. There are also configuration examples that are very useful.
The activation process of tokens is very easy. For activating third-party tokens, you only need to scan a QR code and the token is connected. For activating a smartphone, you receive an email and follow the activation link. There you receive an QR code that is scanned by the app. And that's it! You can now start to implement tokens.
In this time, it's very important to use a secure and complex password. Sometimes you need to change these passwords multiple times in a year. If these applications or websites aren't used often, then you can't remember the changed password. In this case it is very useful to have the password right on your desk. The app is helpful to access applications and sites without any password. You just need your smartphone. This is a big deal, but also a risk. If you lose or destroy your phone before transferring the tokens, you need to start registering from new.

Do you think WatchGuard AuthPoint delivers good value for the price?


Are you happy with WatchGuard AuthPoint's feature set?


Did WatchGuard AuthPoint live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of WatchGuard AuthPoint go as expected?


Would you buy WatchGuard AuthPoint again?


WatchGuard AuthPoint isn't useful if you want to secure your on-premises servers or client computers. You can use it to provide an additional security layer for logging in on a PC. But if you already are logged in, you can't authenticate with two-factor for tasks that need admin privileges (UAC in Windows). It is very useful for logging in on websites that support two-factor, like Facebook, WordPress, or programs like It's also very useful to secure your mobile user VPNs.

WatchGuard AuthPoint Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
We didn't purchase premium support. The standard support from WatchGuard is very fast. You get response in a few hours. If you have critical problems, you can also contact your reseller or WatchGuard partners directly. They are very helpful and have good knowledge.
The support is very fast. If your problem is complex, sometimes it's directly escalated to the second level within the first answer. You don't need to explain anything multiple times. All of our tickets in the past were resolved by the support.