A great Cisco app to share content
Updated April 21, 2022

A great Cisco app to share content

Jorge E. Cantillo C. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with Webex App

We use this app across the whole organization. Sometimes internal calls are not working properly. We just [can't] not call each other so we have to reset this app. Sometimes there are issues related [to] calling the PSTN and again, we need to disable the app and re-login in order [for] it [to] work properly.
  • Share content.
  • Chat with people of other organizations.
  • Video quality is good.
  • If someone [makes] a video call there is no option to answer this call with no video.
  • We have to relogin twice, one for the chat windows and one for the calling setting.
  • Share content is useful and helps me a lot.
  • Talk and chat with my team is useful.
  • Talk and chat with vendors that have this app is useful too.
We are [a] Cisco Partner, [Webex App is] the first thing that we selected. Some of our engineers when we want to talk to a TAC engineer (they open a Cisco TAC) they can do it using the Webex App and it is so great. Also, there is a bot integration with Cisco TAC that gives us updates [on] the cases.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

I think this app is so useful for a collaboration team because they can share documents, make calls, [use] Webex Meetings [with] each other. It is similar [to] Cisco Jabber but more powerful now! I think it is less appropriate for people who work [in] the same spaces because meetings and other things can [be done] in person and via email.

Webex App Feature Ratings

Task Management
3
Gantt Charts
Not Rated
Scheduling
3
Workflow Automation
4
Mobile Access
10
Search
10
Visual planning tools
Not Rated
Chat
10
Notifications
10
Discussions
10
Surveys
2
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
10
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
10

Webex App Support

I have never contacted the Cisco TAC [for] support on Webex App. We always resolve the issues by ourselves because it is not difficult to fix problems on this app. Maybe someday I will contact The TAC support team but for now, we are doing [well] without [the] help of Cisco.

Using Webex App

As I told you before, it is a good app for our organization. We [don't] just chat and [make] video calls but also share content and talk to each other, no matter if they are internal users or external users (using also Webex App). That is very helpful for us and we will continue using it.