Webex - recommended for all "video first" teams
February 24, 2022

Webex - recommended for all "video first" teams

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

We use the Webex App for our internal collaboration as well as to communicate with external partners. Our workforce is highly distributed over multiple time zones. Webex App helps us to keep e-mail volume low whilst having all stakeholders in the loop. Teams and Spaces are set up according to our Value Streams which makes it really comfortable to add co-workers to a project. Moderated channels help us to push relevant corporate information to our employees.
  • Scheduling Team Meetings and providing recordings in a Space helps to get everyone on track.
  • I really love the sync between the Desktop and the iPhone App. Seamless switching between devices.
  • Bots can be integrated: For example, you can get updates from Salesforce to your Space. Reduces App Toggling.
  • I really miss the feature to send/forward an e-mail to a space.
  • The @-Mentioning feature cannot be customized. You cannot define user-groups.
  • The embedded Whiteboard-feature is very rudimental.
  • Provides a Platform for internal and external Collaboration-on-the-go, as a Self Service, without the need for Admin Provisioning
Comprehensive Online Help Resources are available. The very active user community, accompanied by Cisco. You can even download complete Rollout Campaigns and Success Management Collaterals. Cisco Support is highly responsive.

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?


Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?


Salesforce Service Cloud, Microsoft 365 (formerly Office 365)
New users can participate in collaboration real quick. I really like that there are frequent updates to the app, so you always get new features or a brush-up. Thus, it might be that the drawbacks in my review will be resovled.
Webex App is ideally suited for teams that highly rely on video conferencing. Webex comes with very powerful packages to address different types of meetings. Integration with other Business Applications is possible. For users coming from a highly integrated Microsoft O365 economy, the change takes some getting used to, though.

Webex App Feature Ratings

Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Video files
Not Rated
Audio files
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync