Not performant on Mac, too simple as a tool
March 18, 2025

Not performant on Mac, too simple as a tool

Federico Romano | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

We use Webex App for everything communications related. We have permanent group chats for my UX team, we have sub-group chats with specific designers and crossing with research and content, we have group chats with dev teams and their corresponding product roles (design, product, BAs), we have temporary teams for one off cases. Of course we also use it for video calls.

Pros

  • Highlighting new responses to old threads
  • Flagging messages (privately) and then having a separated filter only for flagged messages, so you can followup easily
  • Markup for messages
  • Shortcuts for filters

Cons

  • In my experience, it's incredibly slow in Mac, clunky performance
  • Consumes a lot of processor, sharing screen and my camera at the same time heats my Macbook Air like crazy
  • In my opinion, horrible screen capturing tool
  • Confusing app Settings
  • Good impact on searchability of past messages
  • Good impact on following up past conversations (through flagging)
  • Bad impact on threading discussions for focus
  • Bad impact on screen capturing (horrible tool)
In my opinion, Webex App is better than Teams and GChat in searching and filtering, but equal to Slack.

In my opinion, Webex App is extremely worst at screenshooting than all the other tools, as well as worst in threading than all those tools.

In my opinion, Webex App is equal to GChat in advanced settings for bandwith (video quality and others) but better than Teams and Slack.

Do you think Webex App delivers good value for the price?

No

Are you happy with Webex App's feature set?

No

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

No

Todoist, Spark Mail App, Microsoft Teams, Slack, Google Chat, Google Drive, Apollo.io, Clearbit, HubSpot CRM, Linear App, Clay, LinkedIn Sales Navigator, Trello, Atlassian Jira, Atlassian Confluence, Citrix Workspace (discontinued), Miro, Google Keep
Webex App serves the same scenarios for communication than GChat or Slack or Teams. It's really appropriate for creating tons of communication channels, distributing messages, generating conversations. It's fast for searching past conversations with good filters. It's bad for threading conversations, sending screenshots and some advanced uses of this types of tools.

Webex App Feature Ratings

Scheduling
5
Mobile Access
4
Search
6
Chat
5
Notifications
7
Discussions
2
Video files
2
Audio files
4
Device sync
7

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