Item: Webex Calling
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

All my Voice communications, both Webex to Webex that through main HQ PABX traditional lines. Webex calling answers better the question "can I go to the cloud for voice?". The main problems are related to traditional services like Directories, but more integrations are already available to fix these issues.

Pros and Cons

Anywhere voice services
Completely cloud PABX
Easy new user engagement

External directory service (non only webex enabled users)
possibility not to use Local Gateway

Return on Investment

No maintenance costs
Brign service anywhere

All-in-one Platform

Cisco Call manager on-prem and Cisco ISR routers

Security

Very well, considering that you have a complete voice platform also without implementing LGW and, after having activated your ORG, you have all services ready in a few hours. Since the platform has all services in it (IVR, P.O, Hunting groups, etc..), no need to implement or buy additional integrating services are needed.

Alternatives Considered

Cisco Unified Border Element (Cube) and Cisco Unified Communications Manager (Call Manager)

Complete above services and brings all to the cloud , with all advantages on anywhere services

Key Insights

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Other Software Used

Cisco Unified Border Element (Cube), Cisco Unified Communications Manager (Call Manager)

Likelihood to Recommend

Companies that have a high smart working necessity but many voice services (like P.O, IVR ) that must be online and working like traditional PABX. Necessities to security in communications. Also, maintenance costs that have not to be carried since is a cloud infrastructure is a key factor for those companies that can't have their own datacenter

Webex calling to brig voice to the cloud

Overall Satisfaction with Webex Calling