Collaboration made easy by Cisco
April 08, 2022

Collaboration made easy by Cisco

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Webex Calling

We use Webex Calling for our daily inbound and outbound calling and also as an instant messaging service. Using Webex is fast and reliable and saves our employees time while also incraesing their effectivity rate. Also, the integration with our other platforms is seamless and we have not faced any system crashes so far. Overall, using Webex Calling has greatly helped our business in the terms of communication wether it is inside our company or with our customers.
  • Conference calling
  • Call Forwarding
  • Contact management
  • Screen sharing
  • File sharing
  • Chat history
  • Activity Status
  • Heavy on processing power, can slow down system sometimes
  • Pricing is relatively higher
  • Searching anything in chat can be made easier
  • Interface can be improved
  • Increased our overall customer base
  • Pricing is higher than what we were previously using
  • Productivity has increased by 50%
  • Ease of access has improved
  • Virtual meetings have increased and are made easier
In terms of pricing the competition is better. But overall the ease of access and the return of investment we obtained from Webex Calling far outweighs the higher pricing. Also, the seamless integration is a big plus as well. Video calling and screen sharing capabilities are also better than the competition. Overall, considering all these benefits we opted for Webex Calling over the competition.

Do you think Webex Calling delivers good value for the price?


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Did Webex Calling live up to sales and marketing promises?


Did implementation of Webex Calling go as expected?


Would you buy Webex Calling again?


Webex Calling is well suited for doing a business call with your customers. Also, converting that call in to a conference meeting. Sharing Screens for presetations or doing a video call is also seamless on Webex. Another scenario is that of arranging or attending a webinar or training. Webex is well suited for that and can manage it with multiple options that you can customize.

Webex Calling Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Answering rules
Call recording
Call screening
Message alerts
Video conferencing
Audio conferencing
Video screen sharing
Instant messaging
Mobile app for iOS
Mobile app for Android