Webex Calling is a good Enterprise Communication solution
Updated March 13, 2025

Webex Calling is a good Enterprise Communication solution

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

For making phone calls: internal and external. Webex Calling is integrated with Webex Meetings so it's a convenient communication tool all around. In a Webex Meeting, one can use Webex calling by having the meeting call you, or they have a toll free dial-in.

Pros

  • Integration with Computer (can ring on speakers even when headphones are plugged in.
  • Ability to select Noise cancellation mode.
  • Integrated directory with company directory.
  • Integration with Webex Meetings (allowing dial-in and call-me)

Cons

  • Can't easily add a Webex Calling contact to an ongoing conversation.
  • Some lag when connecting calls after accepting the call.
  • Challenging handling two calls at once - can't mute or lower volume on a specific call.
  • Increased communication and collaboration capabilities
Cisco Webex Meetings. Integration with chat history and allows calling functionality with chat. There is also a Outlook plugin for adding Webex to scheduled meetings.
Host settings and participant management are pretty good. Does not allow kicking people, but it might be a company-wide configuration.
Webex Calling appears more bulky for quick conversations (compared to something like Slack),but Webex's enterprise-level solution does perform better (less lag when on calls, etc.)

Do you think Webex Calling delivers good value for the price?

Not sure

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

A pretty well-rounded product. With the integrated directory, you can quickly look up can call people without knowing their actual number. Can also dial out and have your name be displayed.

Webex Calling Feature Ratings

10.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
10
9.0
Answering rules
Not Rated
Call recording
9
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
Not Rated
10.0
Mobile app for iOS
10
Mobile app for Android
Not Rated
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
9.5
Calendar integration
Not Rated
Meeting initiation
9
Record meetings / events
10
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
9.0
Centralized communications management
Not Rated
Team messaging
9
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Using Webex Calling

Pretty functional, simple user interface, and good integrations (into Meetings, Chat, and Outlook-Schedule)
ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
Unnecessarily complex
  • Outgoing Calls
  • Receiving calls
  • Joining Meetings
  • Modifying meeting settings

Comments

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