Item: Webex Calling
Rating: 4
Author: Verified User

Use Cases and Deployment Scope

We use Webex meetings as a substitute for face-to-face meetings. If at least one employee works in a home office, all regular meetings are held via Webex. When we work with external partners, we sometimes also use their booked meeting software. And for larger meetings with all employees, Zoom is used.

Pros and Cons

It usually works fine
Virtual backgrounds available

Support for features like virtual backgrounds on less advanced systems that are still being used in offices
UI could be better and more performative
Can't keep up with other applications in the field

Return on Investment

None

All-in-one Platform

None

Security

Most settings and management are done in the browser, at least in the configuration we use. This is really suboptimal and unnecessary, but perhaps there are other options. Overall, I found this part of the software particularly weak, anyway.

Alternatives Considered

I have used Zoom before and found the software and user interface much better. It simply seems more modern and less immature. Of course Zoom has bugs and is not perfect software, but from my point of view it is much better than Webex.

Key Insights

Do you think Webex Calling delivers good value for the price?

Not sure

Are you happy with Webex Calling's feature set?

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Other Software Used

Adobe Acrobat Reader, Inkscape, DaVinci Resolve, Matomo Analytics

Likelihood to Recommend

In general, Webex Meetings works well. But it just doesn't feel modern and user-friendly. It's annoying that meetings have to be scheduled in the browser. The user interface feels kind of cheap and is not very intuitively designed. I don't know how Webex Meetings is priced compared to its competition, but unless it's significantly cheaper, I really can't explain why it's used at all. As I said, it works and it's really not extremely bad, but it's not really good either.

Can't keep up with other products

Overall Satisfaction with Webex Calling