Webex Calling vs. The other guys….

We have started using it in our call center environment as a replacement for desk phones for our work from home users. Covid brought on the use for application type phones so we can remain in touch with our employees and doctors across our multiple campuses. Our medical staff utilize this for remote teaching as we are a teaching hospital.

We have collapsed Teams and Zoom operations into Webex Calling in order to streamline operations across our platform. We are working to connect our on-prem premise telecom operations with Webex Calling. Although we are not looking to replace our on-prem solutions, Webex Calling offers us options for those that do not want a hard phone on their desk or in their office.

We are always seeking options to better our secure communications. Use management is simplified with LDAP sync…BUT… to manage a user, you need to manage them on Webex Calling AND on the on-premise setup , making for some double work being done in order to maintain one user. Meeting connectivity is great because you don’t have to keep opening Outlook to connect to your meetings.