An Unmatched Cloud Calling Platform.
August 13, 2024

An Unmatched Cloud Calling Platform.

Jaime Gomes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Webex Calling

My company used a legacy corporate telephone system, based on on-premises technology. We didn't have the flexibility to make or receive calls if we were out of the office. After adopting Webex Calling, we saw a significant improvement in the availability to answer calls at any time. I can make calls working from home or even using 5G mobile networks while maintaining quality.

Pros

  • Secure and end-to-end encrypted calls
  • Background noise removal
  • Integration with Microsoft Teams

Cons

  • Increase the range of compatible third-party telephone devices
  • Allow using legacy voice recorders (on-premise)
  • AI functionality support for other languages
  • No worries about upgrades, it’s always up to date
  • Ease of access to telephony for headquarters and branches
  • Easy-to-use management platform
A powerful combination with the Webex Contact Center platform, allowing agents and supervisors to answer calls from the call center anywhere, whether in the office or remotely. This integration enables a powerful end-to-end solution with advanced voice functionality. Webex Calling also has the flexibility to integrate with third-party platforms for customized features or even allows the customization of other functions through an API.
Webex Calling uses the Webex App as a means of communication. In the Webex App we have all the collaboration functionalities gathered in a single piece of software, through this App you can respond to messages, hold meetings, consult your calendar and much more.
Webex Calling is superior in terms of ease of operation, the tool is intuitive and makes the end user experience simple to use. Background noise removal is the best on the market, making calls clearer. Managing the cloud telephony platform is easy to install, it is not necessary to have a certified IT team to maintain the system.

Do you think Webex Calling delivers good value for the price?

No

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Webex Meetings, Webex Connect, Webex Events (formerly Socio)
Webex Calling is an ideal platform for companies that seek to professionalize hybrid work, looking for a sophisticated tool that provides reliability and security. Scenarios where the project requires integration with legacy SIP phones there is a difficulty in relation to the few models currently supported. Even older Cisco manufactured phones are not supported on the Multi-Tenant cloud platform.

Webex Calling Feature Ratings

10.0
Hosted PBX
10
Directory of employee names
10
8.1
Answering rules
10
Call recording
8
Call park
10
Call screening
10
Business SMS/External Messaging
7
Online Fax
5
Voicemail Transcription
7
10.0
Mobile app for iOS
10
Mobile app for Android
10
10.0
High quality audio
10
High quality video
10
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
10
10.0
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
10

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