Webex Calling a comprehensive review of features and functionality
October 09, 2024

Webex Calling a comprehensive review of features and functionality

Rakesh Sharma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

Webex Calling helps us in better calling experience as it uses Cisco's on cloud infrastructure its very reliable and has amazing features which makes it very reliable to use. The best part is it can be integrated with your current PBx's solution.

Pros

  • We can use call park feature
  • better call quality and reliability
  • It can also work on lower bandwidth network.

Cons

  • call quality is good almost all times but it can be laggy occasionally
  • UI can be improved
  • Better calling quality
  • Little to no call drops which makes sure we do not get disconnected during an important call.
We use Webex App and Webex Meetings as well. We are really appreciative of Cisco for providing the best infrastructure for online calling and meeting. The pricing is on the higher side but that is the issue for my organization.
with its end to end encryption we are sure that all are calls are safe and are not been tracked. We use other Cisco apps with it like Webex App and Webex Meetings. Its amazing in that regard.
Webex has better overall infrastructure. It shouldn't come as a shock as it is backed by Cisco and Cisco is a pioneer in the network space and has amazing overall availability in the market.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

No

We have a lot of calling work and Webex Calling is a perfect solution for that. It has amazing call quality and is mostly reliable. The best part is we get Cisco's security with it. Overall its a robust calling system by Cisco which has little to no cons.

Webex Calling Feature Ratings

10.0
Hosted PBX
10
Directory of employee names
10
9.7
Answering rules
10
Call recording
9
Call park
10
Call screening
10
Business SMS/External Messaging
10
Online Fax
9
Voicemail Transcription
10
9.5
Mobile app for iOS
10
Mobile app for Android
9
10.0
High quality audio
10
High quality video
10
9.7
Calendar integration
10
Meeting initiation
9
Record meetings / events
10
10.0
Desktop sharing
10
10.0
Live chat
10
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
9.5
Centralized communications management
9
Team messaging
10
Team document sharing
10
Call and meeting analytics
9

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