Makes calling easy and efficient
March 05, 2025

Makes calling easy and efficient

Ravi Bhatia | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

As the name suggests, we use it for calling; it's really easy to use and provides seamless communication; its very versatile; it can be used on any device or OS system. The app also allows you to create and delete users with ease, and we also use Webex Calling with Webex Meetings and WebEx Suite applications.

Pros

  • It provides high-quality audio calling
  • We can easily route and transfer calls using Webex Calling
  • We use it with other Webex applications and it works great

Cons

  • The only thing I can think of is that it may not be supported everywhere
  • It has increased our productivity and increased the speed of our overall process
  • Overall the total cost has gone down
We can easily switch from Webex Calling to Webex Meetings, that is only possible because of its unified platform. We use Webex Meetings and Webex Webinars as well.
The calls and meetings are end-to-end protected, so its really great. We generate meeting links in Webex Calling, and those can be joined by Webex Calling as well. This is really good and increases the total usability of a single application.
Its less expensive than Microsoft Teams, and I personally think that the audio and video quality is better with Webex Calling.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

Its really perfect for calling; it provides high-quality audio. The calls never drop, and it also provides all the features, such as call transferring and routing, for a better experience. It can be used anywhere, such as a PC or phone. The management and administration of Webex Callingis also very easy, so I think it's a must-have for organizations with calling requirements.

Webex Calling Feature Ratings

10.0
Hosted PBX
10
Directory of employee names
10
9.5
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Business SMS/External Messaging
9
Online Fax
Not Rated
Voicemail Transcription
8
10.0
Mobile app for iOS
10
Mobile app for Android
10
10.0
High quality audio
10
High quality video
10
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
10.0
Desktop sharing
10
10.0
Live chat
10
9.5
User authentication
9
Participant roles & permissions
10
10.0
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
10

Comments

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