Webex Calling Comprehensive Overview
March 04, 2025

Webex Calling Comprehensive Overview

Raul Paramo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

Webex Calling is a trustworthy communication tool for cross-border corporate interactions in terms of reliability, agility, quality, versatility and flexibility. It is a modern cloud-based solution with scalable features. The suite includes messaging, meetings, async video, events and more. Webex Calling uses the Cisco Technology so any company will find a renowned business partner behind the solution.

Pros

  • Call control
  • Voice queuing
  • B2B online events / webinars

Cons

  • Privacy protection
  • Should include special pricing for start ups, NPOs, entrepreneurs
  • Security flaws
  • Increased internal satisfaction in terms of cross-border teams
  • Increased impact on webinars with clients and business partners
  • It is possible to record your calls which is very useful for future referencing and commercial negotiations
Webex edge audio and Webex assistant are features that enhances the overall Webex Calling experience. Although is a solution some costlier than some other competing online collaboration platforms, Cisco good will and customer service compensates the investment. Webex Teams, Webex Meetings, Webex Devices and Webex Solutions meet all the high standards.
Webex Calling really cares about host settings and attendee experience. It is also an ideal partner for corporate or business calling meets needs. The setup, licensing and acquisition is a very smooth process. The customer service is a key differentiatior in terms of agility, solutions provided and quality. The cloud platform is easy to manage, even for the most of the invitees.
Cisco has a institutional good will in terms of being a Cisco brand.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

It is a very flexible cloud calling platform for every business with easy implementation and high quality standards. Webex Calling is a cloud powered application very popular among remotely working employees. I highlight some key features such as video meetings, virtual meeting room, file sharing, messaging and white boarding. It has the support and recognition from Cisco, a trustworthy technology partner.

Webex Calling Feature Ratings

9.0
Hosted PBX
9
Directory of employee names
9
9.8
Answering rules
10
Call recording
10
Call park
9
Call screening
10
Business SMS/External Messaging
10
Online Fax
Not Rated
Voicemail Transcription
10
8.0
Mobile app for iOS
8
Mobile app for Android
8
9.0
High quality audio
9
High quality video
9
9.7
Calendar integration
10
Meeting initiation
10
Record meetings / events
9
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
10
9.3
Centralized communications management
10
Team messaging
9
Team document sharing
10
Call and meeting analytics
8

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