WebEx is still the winner
July 27, 2019

WebEx is still the winner

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Meetings

WebEx is a replacement for a legacy Microsoft Live Meeting (and now Skype for Business) install. It is used across the entire organization and corporation. It solves the performance issues we have with our vendors and partners solutions (Zoom, BlueJeans, etc.).
  • When vendors call us using BlueJeans it often fails or will not dial a phone number.
  • We often have issues loading client software from Zoom and BlueJeans and it wastes meeting time.
  • Works across all platforms, PC, Mac, smartphone and tablet for both voice and video.
  • Latest client update caused some issue on where attendee list is located and how the new icon overlay works.
  • Cost is high compared to some Internet startups.
  • Skype for Business has an integration advantage since it is now owned by Microsoft.
  • It had a better ROI when we were Cisco direct and had in excess of 130,000 users
  • Collaboration almost always yields a better business outcome.
  • With only 32,000 employees now it is harder to justify costs since we also own Skype for Business as part of O365.
Skype for Business and WebEx are close but WebEx has better multi-platform support. WebEx has superior quality audio and video than Zoom or BlueJeans. Zoom and BlueJeans both have terrible clients and the install procedure is also hit or miss.
The sweet spot is 5-10 people in my opinion with the need to share or collaborate on a document. When people step up to WebEx for 2-3 people and have no documents to share, it feels like a waste of resources.

Webex Meetings Feature Ratings

High quality audio
10
High quality video
9
Low bandwidth requirements
3
Mobile support
9
Desktop sharing
10
Whiteboards
Not Rated
Calendar integration
8
Meeting initiation
8
Record meetings / events
7
Slideshows
8
Live chat
Not Rated
Audience polling
Not Rated
Q&A
Not Rated
User authentication
9
Participant roles & permissions
9