Item: Webex Meetings
Rating: 10
Author: Verified User

Overall Satisfaction with Cisco Webex Meetings

Use Cases and Deployment Scope

We use Webex within all Ford across the globe. All of our online meetings both withing company or with suppliers, customers, any third parties will be done on Webex. It is compatible with outlook and you can just easily create meetings with just one click which makes it easy for quick meetings.

Pros and Cons

Pros

Online meetings are pretty easy with Webex.
Any presentation, you can do it very easy on Webex.
Online courses can be given by your side with ease.
You can join into a meeting from your PC or phone.

Cons

The user interface can be simpler.
Connecting via phone is a bit tricky as well. You have to call an American number than dial some numbers to join in, etc. I prefer to connect through my PC though.
Servers are not that good all the time, some times there are issues with it.

Return on Investment

You can communicate with your customers or suppliers very quickly across the world. It saves you time and money since you don't have to meet in a commonplace and physically be there.

Alternatives Considered

Skype for Business (formerly Lync) and Microsoft Teams

In Webex you can attend to any meeting if you have the link to it. For Skype you have to add the people in your contacts so you can invite them to meetings. Also Skype needs company accesses so we mainly use it for internal connections. Also Webex has Web browser and phone applications as well which is helpful.

Support Rating

I didn't need to use to support at all, it was working perfectly %99 of the time, and %1 error was common in everyone, so you wouldn't need support on this program if you are a daily user.

Other Software Used

Axway AMPLIFY Syncplicity, CATIA, MS SharePoint

Reliability and Availability

I haven't had any issue with it. It only connects slow if you are hooked up through Vpn, but that's not a big deal.

Scalability

I'm using it for seminars and one on ones as well. You can use it from phone or Web browser. Its there whenever you need.

Performance

I haven't had any problem at all. Always fast and don't slow down any program that it is attached too.

Usability

I'm frequently using it and I got used to its processes, so it is very easy for me to set a meeting, attend and connect to it. I don't waste any time.

Likelihood to Recommend

If you are doing a prepared meeting with couple of people that you can't come together, Webex is your thing.

I would use other applications for quick communication, where I do not need to share my screen. With new Webex teams applications it all got better though.

Webex Meetings Feature Ratings

Comments

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Webex for Online Meetings