Webexpenses is a very good solution but some users may find it fiddly
June 14, 2021
Webexpenses is a very good solution but some users may find it fiddly
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Expense Management
Overall Satisfaction with Webexpenses
We use Webexpenses to capture the costs of business expenses being incurred by our employees personally. It allows users to compile and submit expense claims on the go, authorisers to authorise remotely and finance to pay without the need for paper claims. It is being used by all employed staff across the organisation claiming expenses such as travel and subsistence.
- The greatest benefit of Webexpenses is the remote access. It can be accessed by the web or by an app. The setup is cloud based without the need for a physical server on site
- Another strong point is that it is easy to set up. The team at Webexpenses are very helpful and will get you up and running in no time
- For us, one of the big benefits is that it removes physical paper, especially receipts. It makes finding a receipt much easier as they are stored digitally and can be retrieved at any time
- One of the main issues we find is that some users find it difficult to navigate. Large expense claims can take quite a while to complete so we recommend either compiling claims as you go, or submitting more frequent smaller claims
- The system doesn't give a warning when fuel rates expire. This means that users are not able to claim mileage as they don't have a valid fuel rate associated with their vehicle. This is the single most common cause when people tell me the system isn't working.
- It is not always clear when a receipt has been added to the claim as there are various ways of doing it. The save button could be more obvious on some screens.
- We have found a positive impact as it has simplified the process thus has saved us time and money
- We have not calculated the return on investment but the back office admin function has been greatly reduced
- Some users who have found it difficult to use have reported a negative impact. They are in the minority but with every organisation having a range of abilities within their workforce, user interface experience is important
We use the approval flow within Webexpenses to approve the expenses which works well. Finance then pick up approved expenses automatically and process without having to chase the users or approvers for paperwork.
We find this saves significant amounts of effort and enables us to complete the weekly expense pay runs on time every time
We find this saves significant amounts of effort and enables us to complete the weekly expense pay runs on time every time
We evaluated a number of different solutions on our search but many of them were app based only without the access to a web solution. This was a problem for us in terms of accessing the database and integration.
Webexpenses came out as being fairly unique in its field with some high profile clients. We had a personal recommendation for it which is why we looked at it in the first place.
Webexpenses came out as being fairly unique in its field with some high profile clients. We had a personal recommendation for it which is why we looked at it in the first place.
Do you think Webexpenses delivers good value for the price?
Yes
Are you happy with Webexpenses's feature set?
Yes
Did Webexpenses live up to sales and marketing promises?
Yes
Did implementation of Webexpenses go as expected?
Yes
Would you buy Webexpenses again?
Yes