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Not bad for the price
Updated April 17, 2024

Not bad for the price

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management

Overall Satisfaction with Webexpenses

Our company uses Webexpenses to manage all staff expenses and credit card transactions.

We upload a csv file of the credit card transactions, that we get from logging into our bank.

We export expenses and credit card as a csv. report file and manipulate the data so it becomes a journal which we upload to Sage.
  • Customisable downloadable reports mean we can manipulate data to suit our business needs
  • Provide online training sessions so customers are aware of features
  • In my exerience, not end user friendly. e.g if an authoriser gets updated mid claim the claim needs to be re-done. The updated authoriser does not instantly update on a users account
  • In my experience, quite buggy. Can take few times to upload the credit card statement due to unknown issues
  • Support sometimes do not respond
  • System bugs such as vanishing fields after user inputs and saves an item is frustrating
  • Automation is valuable for any business
  • Good for managing expenses for a large company
Some fields are customiseable which makes it user friendly. It would be good to have more features on this as users are not Finance or Tech minded to need to make things simple.

I get complaints from users that the system is buggy. E.g the fields are not shown on screen (zoom issues), filled in fields disappear etc. Sometimes the system kicks users out, not sure if too many people are logged in but this can be frustrating.
Not very helpful. The online chat was very good but they have stopped this. The best way to contact is by phone, so you cant show the issue as you could by say a screenshot. Emails are ignored, there seems no accountabilty.
The customisable export is useful for businesses as it can be tailored to individual needs. Some fields are not exportable which seems strange. As mentioned before it can be buggy. People often complain to me they can't see fields or their input disappears. Some issues are down to users not being organised, like uploading receipts at time of spend is good.
Managing the authorisation of expenses and creating an output which can be uploaded to Sage. Automation and handling of large data is the main requirement for us using such a software. It is relatively inexpensive and does not charge for extras like other companies which is good. Sage has a feature where users can suggest ideas which would be good.

Do you think Webexpenses delivers good value for the price?

Yes

Are you happy with Webexpenses's feature set?

No

Did Webexpenses live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webexpenses go as expected?

I wasn't involved with the implementation phase

Would you buy Webexpenses again?

No

The system can be customizable - to a point. The system is used by non Finance minded individuals so need try and simplify things for them as much as possible. There are good features such as uploading receipts early, however this depends on users being organized which unfortunately is not usually the case. But there are good features.

Webexpenses Feature Ratings

Expense Management
9.5
Employee Expense Reporting
10
Corporate Card Reconciliation
9
Payment Management
8.0
Customizable Approval Policies
Not Rated
Financial Document Management
Not Rated
Payment Status Tracking
Not Rated
Payment Audit Trail
Not Rated
Duplicate Bill Detection
8
Advanced OCR
Not Rated
Electronic Funds Transfer
Not Rated

Using Webexpenses

35 - Users are from all departments across the company. The number of users vary from month to month. The credit card users are the same but the expenses vary, sometimes we can have as much as 400 claim items in the month for Expenses. Webexpenses helps handle this data.
  • Expenses
  • Credit Card
  • Authorisation and audit
  • None
  • Not sure
It is a good system but there might be better suited for us that we can customize more.

Evaluating Webexpenses and Competitors

Webexpenses Implementation

I did not participate
  • Implemented in-house
  • It was straightforward however getting users to provide exact info and not extra is an ongoing issue

Webexpenses Support

ProsCons
None
Slow Resolution
Poor followup
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
No. We did not know this is available. Maybe this is why regular support is bad.
Yes - No it is ignored
No they do not provide exceptional support

Using Webexpenses

ProsCons
None
Unnecessarily complex
Requires technical support
Not well integrated
  • Description is a good feature
  • Getting kicked out of the system
  • Having to input fields that should be optional
Yes - I do not use this myself