It Does What it Needs to!
Updated May 01, 2025

It Does What it Needs to!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Electronic Benefit Verification
  • Digital Patient Intake
  • Online Scheduling
  • Home Exercise Program

Overall Satisfaction with WebPT

Scheduling, verifying benefits, creating and using patient portals and demographics. Not many problems, but the patient portal could be smoother. Sometimes there are duplicate accounts, and it would be nice if web pt could auto-merge based on name or birthdate.
also knowing how many visits a patient gets when scheduling would be nice, instead of having to navigate into their chart

Pros

  • Making scheduling simple.
  • Readability
  • User-Friendly.
  • Ease of adding patients, therapists, and providers.
  • Seeing the time that appts usually take

Cons

  • Cost
  • more features
  • listing more information over pt when just doing a scroll-over.
  • Adding reminders for missing charts or info
  • More “auto schedule” options
  • Allows us to see insurance rates and approvals.
  • The edoc feature helps keep everything in one place so it can be easily found.
  • We can more easily care for a patient's needs by seeing all of their cases and info at once.
  • The option to separate by provider helps to see how much room they have
Planning Center was good anytime I worked in large company ministry. They allowed you to upload many things including mp3 song files, which was nice for worship and scheduling purposes. Webpt does more for adding members and clients (like in a medical setting) rather than having a smaller team and allowing everyone to access the info.

Do you think WebPT delivers good value for the price?

Yes

Are you happy with WebPT's feature set?

Yes

Did WebPT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of WebPT go as expected?

I wasn't involved with the implementation phase

Would you buy WebPT again?

Yes

See previous answers. Great for heathcare providers, and seeing a full layout of the day. Probably not ideal for meetings and personal calendars due to the setup and backend. If you wanted to setup specific times or locations there are not enough features to do that. Having an option for multiple clinics or even multiple “rooms” could be a nice feature

WebPT Feature Ratings

Call Follow-up and Quality Assurance ()
Not Rated
Physical Therapy Software
7.2
Electronic Medical Records (EMR)
7
Patient Invoicing
6
Treatment Plan Management
9
Patient Notes
7
Patient Progress and Reports
7
Insurance Verification and Authorization
7
Integration with Diagnostic and Imaging Systems
Not Rated
HIPAA Compliance and Data Security
Not Rated

Using WebPT

4 - two physical therapists, a PTA, and an office manager. They are used for scheduling patients, tracking insurances, taking notes, sending records, and charting. Everyone uses it slightly differently, but it works for all of these functions. We can also directly fax or email documents from here to other sources which is very helpful.
We don't currently employ anyone that would work the webPT backend. We are able to do most troubleshooting from here, but occasionally will call the helpline.
  • scheduling
  • charts/notes
  • faxing
  • keeping records
  • to check insurance verifications for patients/cases
  • to monitor the number of visits patients have attended
  • adding temporary accounts for students
  • blocking off schedules during busy hours
  • monitoring how busy our days and weeks are
It is fairly easy to use and gets us good value for what we do with it. It would be much better to keep our current account on this platform than to switch all of our accounts and information over to something else. It keeps good records and goes back several years if we need it to. It is easy to switch and add multiple users, and the backend is user friendly once you get used to it. Its features have most of what we need in the office.

WebPT Support

Support has been helpful to what we need in the past. It is not too difficult to reach someone on the support team and they typically are able to help solve problems that may arise through use.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I do not believe this is a feature we have purchased unless it was previously bought for us by our other providers. We do like the support we have received though. They are knowledgeable and helpful.
We were trying to decide if we should add a student profile to our account because she was only going to be here for 8 weeks. The support team talked through our options and pricing with us and helped us to put her on. They also were helpful with explaining how to remove her from the account when she was done here.

Using WebPT

A bit tough to get used to, but once you understand it’s very user friendly. There are plenty of great features to utilize for patient scheduling and records!
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Feel confident using
Lots to learn
  • Scheduling
  • Patient charts
  • Notes
  • Setting patient reminders
  • Viewing how many visits each patient gets

Comments

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