WebPT is a great solution for private PT practices
Updated April 16, 2025

WebPT is a great solution for private PT practices

Casey Robinson | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • EMR
  • Electronic Benefit Verification
  • Home Exercise Program
  • Billing Software
  • RCM Service
  • Analytics

Overall Satisfaction with WebPT

We used WebPT for 10 years as our EMR provider with 5 of those years having a billing integration with them also. We transitioned EMR and PM providers a in February 2024.

Pros

  • easy to use EMR specific to our rehab industry
  • on top of regulatory compliance issues
  • integrated billing and RCM solution

Cons

  • support - one of the main reasons we left WebPT was because of the unacceptable levels of customer support
  • an admin portal where we can see and update our account easily
  • re-training - it would be great if there was more of a directed push from WebPT to keep members up to date on best use of their software and integrations
  • accounting services - we frequently get emails that say our payment is late, yet we are on an auto pay system
  • ultimately the initial gains we had with them went away and our overall administrative productivity was significantly impacted by their system
  • WebPT frequently crashed and would take hours if not a full day to come back online affecting the entire operations of our clinic
In 2013, we selected WebPT from Athena, Clinicient, Epic and mainly because of the industry specific knowledge and ease of use. In 2023, we began vetting other options and went with Prompt - which has helped us tremendously!

Do you think WebPT delivers good value for the price?

No

Are you happy with WebPT's feature set?

No

Did WebPT live up to sales and marketing promises?

No

Did implementation of WebPT go as expected?

Yes

Would you buy WebPT again?

No

WebPT seems best suited for a smaller clinic and as our organization grew, it was clear that their system was not suited to handle the situations we encountered and could not provide support that was at all helpful.

WebPT Feature Ratings

Call Follow-up and Quality Assurance ()
Not Rated
Physical Therapy Software
2.9
Electronic Medical Records (EMR)
3
Patient Invoicing
2
Treatment Plan Management
2
Patient Notes
3
Patient Progress and Reports
3
Insurance Verification and Authorization
2
Integration with Diagnostic and Imaging Systems
Not Rated
HIPAA Compliance and Data Security
5

Using WebPT

We no longer use WebPT for anything.
  • documentation
  • billing
  • scheduling
  • We did not have any.
  • We will not be returning to WebPT
We will not be returning to WebPT as the problems reached a level that far outweighed the help.

Evaluating WebPT and Competitors

  • Ease of Use
WebPT was our first EMR so ease of use and industry specific information was crucial.

Comments

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