WebPT is a great solution for private PT practices
February 15, 2023

WebPT is a great solution for private PT practices

Casey Robinson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • EMR
  • Electronic Benefit Verification
  • Home Exercise Program
  • Billing Software
  • RCM Service
  • Analytics

Overall Satisfaction with WebPT

We use WebPT to be our EMR and integrated billing solution. It helps us stay compliant and does so in a fairly easy to learn and straightforward process. WebPT provides us with the resources we need to operate effectively and successfully as a private practice in a complex medical landscape.
  • easy to use EMR specific to our rehab industry
  • on top of regulatory compliance issues
  • integrated billing and RCM solution
  • accounting services - we frequently get emails that say our payment is late, yet we are on an auto pay system
  • an admin portal where we can see and update our account easily
  • re-training - it would be great if there was more of a directed push from WebPT to keep members up to date on best use of their software and integrations
  • ease of electronic documentation for EMR compliance
WebPT has definitely provided a full spectrum of services to help the business cycle beyond just the EMR from analytics to billing to patient engagement. All of these have been needs of the practice. We use to do our billing completely in-house. However, once we grew to a certain level, it was obvious we needed a different solution. WebPT offered a hybrid solution that has helped take some of the burden off of our in-house department.
WebPT has supported our expectations regarding compliance by creating safeguards on both on the EMR side and the billing software side. However, we have run into issues with some of these safeguards not working as intended which creates more work on our side. While it isn't often, it is still very frustrating, and we would love to see this continue to work better.
We researched a handful of EMR systems when we decided to move into EMR in 2013. WebPT beat out the others we looked at (Athena, Clinicient, and others) by providing great communication and a personal connection to our team. We liked their industry specific knowledge and passion for the growth of the profession, not just pursuing us as another customer to pay the bills.

Do you think WebPT delivers good value for the price?

Yes

Are you happy with WebPT's feature set?

Yes

Did WebPT live up to sales and marketing promises?

Yes

Did implementation of WebPT go as expected?

Yes

Would you buy WebPT again?

Yes

WebPT is best suited for the physical and occupational therapy industry - it works great for staying on top of the complex medical landscape involving regulatory, legal, and third party billing compliance. They have an easy to use system for MIPS and are on top of the latest trends in the industry. I think that WebPT is still appropriate for a clinic our size (40 employees) but much bigger across many more locations would be challenging without some additional improvements within WebPT, including scheduling at multiple locations, fail safe ways to make sure notes/charges aren't done at the wrong facility, multiple location administrative simplicity.