Great for Managers, Zilch for the Rest of Us
February 17, 2016

Great for Managers, Zilch for the Rest of Us

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Workfront

Workfront was used across the entire organization to track our time and understand our efficiency. As an ad agency, we needed to track our time in order to bill clients, so we created jobs for everything. It was used to a limited extent to communicate workloads and project notes, but it seemed to have a strong capability for this. I know reports were pulled weekly, but I wasn't part of that effort.

Pros

  • Team collaboration
  • Tracking workloads
  • Billing clients

Cons

  • It was complicated enough that the organization didn't seem to understand how to implement it.
  • There were times when projects fell off my page, so I had to regularly hunt and find certain perennial projects.
  • Additional training might have helped the company reduce email and better utilize the full functionality of the program. As it was, it was just another thing we needed to complete at the end of a busy day.
  • I'm sure it increased our efficiency because we were so paranoid.
  • I know it helped the project managers understand their resources and balance the creatives against the projects.
I didn't select Workfront, honestly. I'm sure it was selected because of its ability to track time to the smallest measure, but I firmly believe that teams would be better served by any of the communication enablement applications listed above. Which is a fancy way of saying Workfront had a clumsy communication interface which caused people to hate it. I've personally used all of the above, and there must be a way to track time without reducing it to a chore. There was nothing in Workfront for me as an individual contributor.
It makes sense in the agency world, but I'm not sure how effective it would be outside of that realm. Maybe in an hourly or customer service arena. I can't imagine white collar employees readily accepting the process. It put a microscope on our work and productivity in a very strange way that seemed to induce paranoia instead of efficiency.

Adobe Workfront Feature Ratings

Project Management
6.8
Task Management
8
Resource Management
9
Gantt Charts
8
Scheduling
8
Workflow Automation
7
Team Collaboration
6
Support for Agile Methodology
1
Support for Waterfall Methodology
8
Document Management
3
Email integration
Not Rated
Mobile Access
Not Rated
Timesheet Tracking
10
Change request and Case Management
Not Rated
Budget and Expense Management
Not Rated
Professional Services Automation
Not Rated
Quotes/estimates
Not Rated
Invoicing
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated

Using Workfront

Creative, project managers, accounting, HR, new business development - you name it, we used it.
5 - Project managers will adore it. Creatives will learn to loath it. You need somebody highly technical with a nerd brain to set it up.
  • Tracking time
  • Understanding efficiency
  • Billing clients
  • To fire people with lower productivity
  • To randomly create jobs for fun events so we can track out time
  • To create jokes about what to "bill" a project to
  • Communication
  • Collaboration
  • Document sharing
I'm sure they'll renew it. It's too entrenched not to and it's still new for them.

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