Item: Adobe Workfront
Rating: 5
Author: Verified User

Overall Satisfaction with Workfront

Product Usage

Centralize projects in one solution
Manage digital work processes

We use Workfront to track and house all the information needed for any given project. We also use it to assign job numbers to help us track projects as they move back and forth between our team and our clients. It also helps us quickly find projects from years past.

Pros and Cons

Pros

Good at housing all the necessary details for projects.
Easy to assign work to our employees.
Easy to transfer files so we don't have to email as much.

Cons

The tool can be a bit complicated. There are lots of features we don't use, but there is no way to hide those or turn off so it feels a bit cumbersome.
You will have to set all timelines for project templates yourself. We would love to see a feature where we can put in our tasks and assign a deadline, and then Workfront would automatically divide the time given amongst the tasks.

Return on Investment

Workfront has not eased our administrative burdens thus far.

Alternatives Considered

FileMaker Pro, Basecamp, inMotion and dapulse

We are in the process of reevaulating and looking for another project management system that better meets our needs.

Collaboration

We have not been able to get our clients on Workfront in the year and half we have been on the system because we are still having problems with our internal folks using the system effectively.

Adobe Workfront Professional Services

We have gone to some User Groups for Workfront, which were nice, however a lot of those folks had programming backgrounds and were able to write/alter code to make Workfront more efficient for them. We aren't that kind of business and don't have anyone on our staff capable of that. We really didn't think we would need that for this system to be useful.

Likelihood to Recommend

We mostly feel that Workfront is too administratively burdensome for our needs. There is a lot of set up involved. It's not just a sign up and go type situation. We were told we need one staff member completely dedicated to being a Workfront admin. We don't have the resources or man power for that, nor were we told this upfront. We were sold on the ease of use and that this would make life easier. Of course, now Workfront has offered us a full time admin for an additional cost. We have paid enough for the system that it should work fine on its own without needing to pay more or hire another person.

Adobe Workfront Feature Ratings

Comments

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Workfront is a lot of work.