Wrike: Just Right
February 06, 2019
Wrike: Just Right
Score 10 out of 10
Overall Satisfaction with Wrike
We started using Wrike in just the Marketing department, but it worked well enough that the Client Support department has started to use it as well. We use it for task management primarily — we don't do time tracking or anything like that in it. It works well for making sure that everyone is aware of deadlines, and that everything is passed on to the right person once it's done. It's a good way to organize communication around a particular project or task as well, rather than trying to sort through slack messages or email.
- Customized dashboards - I like being able to organize tasks the way I want. So for example, I have a widget for things to do today/tomorrow, plus one for overdue tasks to bring them to my attention quickly, and backlogged projects. What's great about it is that I can make my dashboard just the way I want it, which is bound to be different from what works best for a coworker.
- Notifications are useful - I mostly just use it to tag other people when they need to be updated, but other team members also use automated notifications to tell them when steps that need to be done by other people, before they can start their task, finally get done. For example, designers don't have to constantly check in to see if a copy has been written and approved yet - the system will notify them when it's ready for them.
- Very user-friendly interface. I know it's not the most important thing, but it really does help when the software you use just works and looks nice and modern.
- The calendar view is a really nice addition and helps me plan ahead for busy times.
- The search functionality looks pretty crowded when it pulls up results.
- The "My Work" feature doesn't seem particularly helpful, compared to the customizable dashboards and calendar view.
- We spend less time managing tasks/projects and more time actually doing them.
It's very useful for projects that require step-by-step tasks to be done and a lot of collaboration. It's particularly well-suited for creative teams because the commenting on images/PDFs is pretty helpful. I love the Document Editor - you can make changes in a word document without having to manually download the file, open it, make changes, save, then re-upload. Just click a button, it opens, make your changes, close it, and it is saved & uploaded as a new version automatically.
I think it's less suitable for people who don't necessarily have a lot of deadlines for individual tasks - if a large part of your job is waiting on external people to get back to you or create something, it might not be the right system.