Item: Wrike
Rating: 8
Author: Kate Shaw

Use Cases and Deployment Scope

We use this for our communications and marketing efforts. It is currently used by three departments and being implemented in a fourth.

Pros and Cons

Customization.
Organizing work in different ways depending on the person's preference.

Analytics doesn't allow a time frame option, its just ongoing.
Interface is not user-friendly for new collaborators.

Return on Investment

Allows us to maximize our resources and hours.
Creates transparency across departments.

Alternatives Considered

Wrike was more customizable. We tested probably 10 platforms before we went with Wrike.

The technical support is decent, but we've really struggled with regular user support. At one point, we had been assigned a customer success manager, and then never heard from them once. We really like Jed Duso, our account manager, and really enjoyed the Wrike Conference.

Key Insights

Do you think Wrike delivers good value for the price?

Yes

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

Yes

Did implementation of Wrike go as expected?

Would you buy Wrike again?

Yes

Other Software Used

Adobe Illustrator CC, Adobe InDesign, Adobe Acrobat DC, Microsoft Office 2016, Adobe Photoshop

Likelihood to Recommend

Wrike is very useful for marketing teams, and on teams where many projects are being completed and require multiple people to complete the tasks. We are using it now to implement our new intranet, and the Gannt charts are extremely useful for building out our project timeline.

Robust product that can be customized to fit any organization

Overall Satisfaction with Wrike