Xero Rocks!
Updated June 16, 2017

Xero Rocks!

Shelly Lingor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source

Overall Satisfaction with Xero

We use Xero with on boarding current and new clients for the Business Accounting Solutions department. We use it through out our firm alone with other accounting systems to provide accounting solutions and support for our clients. Xero gives our clients the "in the cloud" experience and allows us to be a trusted advisor to our clients and be able to view our clients books at any time. The ease of Xero is great and the add on marketplace lets clients "customize" their accounting software to their business needs.
  • Bank Feeds- easy set up and the way the information comes in makes sense to clients. (spend and receive).
  • Add-on integration and customize- their are hundreds of add-on's that clients can choose from to allow them to use what they need to run their business. It has customization so you don't have to pay for more than you need.
  • Invoicing- easy of being able to invoice your clients from the software and provide a "pay now" option.
  • Support- great support when/if you have questions.
  • Reports- would like to see more ability to customize. (Xero is working on this).
  • Better customer service
  • Real time information
  • Reduced time in producing monthly/quarterly client reports
  • Been able to build our book of business
Xero is the best. Xero thinks about the accountants and supports that role very well. Xero "makes sense" to average business owners and also is very powerful tool for the accountants. They have built the product right and keep improving it with every release they do. We picked Xero because they are innovators and the product speaks for itself. XERO IS AWESOME!
  • 25% to 50% of my clients
  • 50% to 75% of my clients
You have to make sure the clients bank works with Xero. Some of the smaller, hometown banks are not supported yet. That is the only thing I ask to know if a client is compatible with Xero. The software is awesome and can be customized for any industry.

Xero Feature Ratings

Accounts payable
10
Accounts receivable
10
Cash management
10
Bank reconciliation
10
Expense management
10
Time tracking
7
Fixed asset management
10
Multi-currency support
10
Multi-division support
10
Regulations compliance
10
Electronic tax filing
9
Self-service portal
10
Global Financial Support
10
Primary and Secondary Ledgers
10
Intercompany Accounting
10
Localizations
10
Journals and Reconciliations
10
Enterprise Accounting
10
Configurable Accounting
10
Centralized Rules Framework
10
Standardized Processes
10
Inventory tracking
10
Location management
10
Credit card processing
10
Cost of goods sold
10
Pay calculation
9
Direct deposit files
10
Salary revision and increment management
7
Reimbursement management
10
Dashboards
10
Standard reports
10
Custom reports
10
API for custom integration
10
Plug-ins
10
Role-based user permissions
10
Single sign-on capability
10

Using Xero

10 - monthly accounting, payroll, CFO and year end prep for tax.
6 - Anywhere from data entry to CFO.
  • Professional Services
  • Doctors
  • Tech Companies
  • Full Outsourced accounting
  • reporting
  • KPI's
  • Integrating more add-ons and different niches

Evaluating Xero and Competitors

Yes - Quickbooks Desktop, stale and not in the cloud.
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Third-party Reviews
Product features and how they are ahead of the game in this space.
Implement Xero sooner.

Xero Support

It is good and keeps getting better. I would suggest a CHAT feature.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
Difficult to get immediate help
Yes - My recent requests have been addressed and the follow up has been much better than in previous experiences.
Captial One bank feeds were broken. It was not on the Xero side but on the Yodlee/Captial One side and I reported the problem, had a follow up that they were still looking into the problem, and then got another email stating the issue between Yodlee and Capital One. I think it is important for users to know and understand that Xero doesn't control most bank feeds and accountants should explain this to their clients. Xero is working on getting direct bank feeds to the software which I think will improve the experience/process.

Using Xero

Xero is awesome. Easy to use and understand.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • bank reconciliations
  • Invoicing and payments
  • reporting
Yes - It works ok for overall view of what is going on. Could use some improvements for reporting.

Xero Reliability

You can get a variety of add-ons to customize your companies needs.
Just a very few instances when it goes down for updates, etc. Otherwise would have given it a 10.
Great product and keeps improving.