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Xero Review 13 of 75
User Review: "Xero is my hero!"
https://www.trustradius.com/accountingXeroUnspecified8.6230101
Malcolm Colman-Shearer profile photo
April 13, 2018

User Review: "Xero is my hero!"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Xero

We use Xero to manage our accounts. We also manage client's accounts on Xero as well.
  • Xero makes reconciliation incredibly easy. It remembers how we reconciled a particular transaction last time and you can set up rules to auto code transactions so all you need to do is press OK. This makes keeping track of sales tax pretty simple too.
  • Reporting is a breeze, as long as you code all your transactions correctly it takes seconds to bring up a balance sheet, Profit & Loss and many other types of reports. It also allows for all kinds of custom layouts and exports.
  • Once your templates are set up with all the relevant information, sending invoices is simple and fast. It's also easy to track different line items on your invoice, say your keeping track of a project which is only part of the full invoice and is necessarily a specific line item, tracking codes make that very easy.
  • Notifications are really limited and surprisingly disappointing given what we've become used to in Saas tools. There's an area for discussing a transaction with the team but there's no way of at tagging those people so no one will see the discussion unless they actively look for it. Also, if an invoice is overdue, Xero will send the client custom reminders but it won't notify us, and same for bills, what if I just forget to pay a bill that's loaded up...? Xero knows but doesn't care. And the same for expense claims, you can upload a receipt and request reimbursement for it... but no one will be notified!
  • Integrations via Zapier are disappointing. Xero has done nothing to develop this area. Many of our other favorite spas products have really focussed on integrating well with Zapier. eg. Airtable, Trello, Helpscout, Gsuite, Slack but Xero has left a lot to be desired.
  • The dashboard doesn't give that much power for analysis and reporting. I'd like to be able to hack the widgets, add my own graphs and custom reports so I can see useful information.
  • We spend very little time on our own bookkeeping as it's so simple to do in Xero which means more time doing the work that matters.
  • We're able to spend more time focused on reporting for our clients rather than reconciling or fixing problems.
  • We're able to easily provide our consulting services to clients overseas via Stripe plugin and foreign currency support.
We have only used Xero and have never been tempted to use anything else.
  • For the price point, it's better for SME's and less good for freelancers who just need some basic services or enterprises who need way more functionality.
  • Functions SME's would likely add and would likely want to pay extra for include Sales Tax, Invoicing, and perhaps foreign currency.

Xero Feature Ratings

Accounts payable
8
Accounts receivable
8
Cash management
6
Bank reconciliation
10
Expense management
7
Fixed asset management
5
Multi-currency support
9
Multi-division support
6
Regulations compliance
8
Electronic tax filing
10
Self-service portal
9
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
8
Enterprise Accounting
Not Rated
Configurable Accounting
8
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Inventory tracking
7
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
7
Cost of goods sold
7
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Dashboards
5
Standard reports
9
Custom reports
8
API for custom integration
7
Plug-ins
8
Role-based user permissions
10
Single sign-on capability
10
Branded client dashboards
Not Rated
Client data roll-up capabilities
Not Rated
Client data consolidation for benchmarking
Not Rated
Configurable alerts
Not Rated
Billing bypass
Not Rated
Client template cloning
Not Rated
Single sign-on
Not Rated
Configurable client onboarding questions
Not Rated
Cross-client workflow management
Not Rated
Industry-specific versioning
Not Rated
Legacy system data migration
Not Rated

Using Xero

Usability

9
It's very easy to use, quite intuitive.

Usability Pros and Cons

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None

Easy Tasks

  • Reconciliation
  • Reporting

Difficult Tasks

  • Notifications
  • Reminders

Mobile Interface Availability and Impressions

Yes - Its very intuitive but limited functionality