Overall Satisfaction with Xero
It is an accounting system we use for billing, paying bills, and producing financial reports. It also has payroll capabilities, but I am not familiar with its abilities in that area. For the most part, it is very intuitive and easy to get up and running quite quickly. I particularly enjoy their customizable reports. Unfortunately, there are a lot of small, seemingly easy to implement recommendations that the Xero team have failed to implement after several years. Their statements for clients don't have an aging summary. Their quoting system does not send out reminders. There is no ability to route invoices to one email and quotes to a separate email. There are a lot of little important things missing that add up to a lot of frustration and manual input.
- Ease of Use
- Custom Reporting
- Good Integrations
- Quoting
- Bank Reconciliation
- Managing Contact Information
- It has helped streamline our billing process
- Bank Recons take about twice as much time
- Custom reporting saves time creating financial reports to present to boards, banks, & executive teams
It's nice that you can access Xero from anywhere. Aside from Xero outages/planned updates, which thankfully are rare, there is no down time. It's a stark contrast to on prem solutions I have used that have frequent updates that keep you from being able to get your work done. Also, our workforce is hybrid, and being able to access everything from home is a game changer.
I've used a lot of different accounting systems. Many of them so big and powerful, but a hassle to get set up. Xero is light, inexpensive, and easy to use. When I originally selected them they seemed like they were developing new features at a quick rate as well. I was invited to be part of focus sessions to make the product better. That part has slowed down significantly though.
Do you think Xero delivers good value for the price?
Yes
Are you happy with Xero's feature set?
Yes
Did Xero live up to sales and marketing promises?
Yes
Did implementation of Xero go as expected?
Yes
Would you buy Xero again?
Yes