Zoho Guide -- it works
Vincent Frisina | TrustRadius Reviewer
January 18, 2020

Zoho Guide -- it works

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zendesk Guide

We use a guide to provide support documentation for our customers, segmented by organization.
  • Segmentation.
  • Article management.
  • Setup needs to be thought of from implementation.
  • Filtering is finicky.
  • There's no real impact.
  • Customers don't really like hunting for help.
It was integrated with our Zendesk help desk, and was reasonable in price.
They're prompt and thorough when asked.

Do you think Zendesk Guide delivers good value for the price?

Yes

Are you happy with Zendesk Guide's feature set?

Yes

Did Zendesk Guide live up to sales and marketing promises?

Yes

Did implementation of Zendesk Guide go as expected?

Yes

Would you buy Zendesk Guide again?

Yes

Zendesk is great for short articles, but once you reach a certain volume of articles, figuring out which ones need updating can be a chore. There's no video hosting.