Zoho Analytics is a competent BI solution for general business users available at an attractive price | TrustRadius

Use Cases and Deployment Scope

We currently pair this with our Zoho Desk product to deep dive into tickets from various departments.

Pros and Cons

Filters our specific data point.
Helps us make real time decisions.
Makes the data more shareable to non IT people using dashboards.

There's a learning curve - can be challenging compared to some competitors.
Formula editing or customization can be troublesome.
Initial setup could be smoother.

Return on Investment

Instant BI dashboards from our various data reporting applications.
Unified tool.

Usability

6

There's a steep learning curve - be prepared.

Scalability

8

It does what it's meant to do and has some great built-in tools.

Alternatives Considered

Zoho Desk

We use both Zoho Desk and Analytics.

Key Insights

Do you think Zoho Analytics delivers good value for the price?

Yes

Are you happy with Zoho Analytics's feature set?

Yes

Did Zoho Analytics live up to sales and marketing promises?

Yes

Did implementation of Zoho Analytics go as expected?

Yes

Would you buy Zoho Analytics again?

Yes

Other Software Used

Zoho Desk, Google Workspace (formerly G Suite), BetterCloud

Likelihood to Recommend

Great standalone intelligence product with pretty good data visualization options - just be prepared for a steep learning curve.