Zoho Reports Value
November 08, 2021

Zoho Reports Value

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoho Analytics (formerly Zoho Reports)

We use Zoho to review enterprise request and support tickets from business and IT partners. The analytics derived from the reports is used to improve processes, steer decisions, and deliver continual service improvements. The IT organization would be ill equipped and unable to respond quickly to business needs without the ability to visualize work.

Pros

  • Reports.
  • Graphics.
  • Email schedule.

Cons

  • Better integration with ZOHO ServiceDesk Plus.
  • Removal of data import delay (<15min).
  • More flexibility in report building.
  • Driven process improvements.
  • Provided capacity insight for teams.
  • Highlights volume and usage across enterprise.
It provides an easy interface with drag/drop options and prebuilt reports/dashboards. The out of the box reports are very useful to provide a baseline to build upon. We use the ZIA AI to quickly build reports and find the actions intuitive. Lastly, the ability to share content is simple and offers multiple ways to produce reports.
While we do not use these options to the fullest, the integration list is vast and the available options are quite strong. Specifically we have started to explore using Google analytics integration to provide a unified dashboard combining web analytics and data from our SD+ Enterprise ticketing system. We continue to use the built-in AI function (ZIA) to quickly build reports and dashboards.
We did not select any other products to compare. We chose Zoho Analytics for a few reasons:
  1. Ability to integrate with our Enterprise ticketing system (ServiceDesk Plus).
  2. Cost to operate was relatively low compared to similar products.
  3. Ability to integrate with [other] Zoho products (i.e. Projects) was a bonus.

Do you think Zoho Analytics delivers good value for the price?

Yes

Are you happy with Zoho Analytics's feature set?

Yes

Did Zoho Analytics live up to sales and marketing promises?

Yes

Did implementation of Zoho Analytics go as expected?

Yes

Would you buy Zoho Analytics again?

Yes

Well suited: when a large amount of data needs to be reviewed and presented in a graphical UI and shared with a large audience. Ability to drill-down to specific data as needed. Multitude of different graphs to visualize data to fit a need.

Less appropriate: when there is a low amount of data it is hard to produce valuable reports. The import delay can cause issues when providing insight to an IT/business process.

Zoho Analytics Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
8.0
Pixel Perfect reports
Not Rated
Customizable dashboards
8
8.0
Drill-down analysis
8
Formatting capabilities
7
Report sharing and collaboration
9
8.0
Publish to Web
8
Publish to PDF
8
Report Delivery Scheduling
8
8.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
8
Location Analytics / Geographic Visualization
8
Predictive Analytics
8
7.5
Multi-User Support (named login)
6
Role-Based Security Model
8
Multiple Access Permission Levels (Create, Read, Delete)
8
Single Sign-On (SSO)
8
8.0
Responsive Design for Web Access
8
Mobile Application
8
Dashboard / Report / Visualization Interactivity on Mobile
8
8.0
REST API
8
iFrames
8

Comments

More Reviews of Zoho Analytics

  1. Home
  2. Business Intelligence (BI) Tools
  3. Zoho Analytics Reviews
  4. User Review of Zoho Analytics