Zoho - Lite CRM Application
March 06, 2015
Zoho - Lite CRM Application
Score 3 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zoho CRM
We currently use Zoho CRM to manage our client contact information and overall opportunity management.
Pros
- It's easy to create new reports based on the data that you want to see.
- It's easy to update fields once you have your templates created.
- The product comes with common export functionality.
Cons
- The tool requires too much customization to get it set up for common functionality that would expect to be out-of-the-box.
- Unable to use easily with mobile devices and support.
- The response time was slow when requesting new pages and documentation files.
- There is 1 report that I use on a regular basis to manage forecasting needs; and, it's an easy report generate and export for distribution. Other than that 1 report, I do not regularly use the product reports or other data.
After using Salesforce, interacting with Zoho CRM was not intuitive and a frustrating experience; and, ultimately it's limitations spurred the decision to seek an alternative that will help us lay the foundation for our expected growth over the next 3-5 years.
Comments
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